Dear All,

We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each
office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them
having an IMC. There is one Organisation/Site with multiple servers to
represent the different offices, and all staff at each office have their
mailboxes on their local servers.

It was reported to me that a Director (isnt it always?) sent an email to the
Managing Director (arrrgh!) within the same organisation, but whose mailbox
was located on another server, seperated by the ADSL VPN link. The mail
never arrived, and no error was received by sender or recipient. Upon closer
inspection, the following event is noted in the senders local NT server
event log at the same time that they sent the message.

Event ID - 9316
Source - MSExchangeMTA

An RPC communications error occurred. No data was sent over the RPC
connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The
MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40
522) (12)

There were no errors immediately before or after this event (closest 5
hours) and I assume there was some problem with the ADSL link at that time,
not uncommon, and also suggested by some errors on the main server (the
'hub' of the VPN). What I need to know is a) why wasn't the mail delivered
when the link was restored and b) why was no non delivery error returned.
Mail normally flows fine between all servers.

I have followed the instructions in technet doc -
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the
"concurrent xapi sessions" was already at "50". Its not so important to
ensure mail delivery, as it is to make sure we know when a message has not
been delivered.

Thanks in advance for any help

Nik



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