We strongly our users to use Public Folders.  Instead of the users posting
to them, however, we just set an address on it and let them email to it.
Most users aren't aware of whether they are sending to a mailbox or PF
anyway.

When we create the folders we don't grant the users access to create
sub-folders so that they don't get out of hand.  We also ensure that all
folders have a retention time set (even if it is a year or more) so that if
the folder is abandoned, it will clean itself out.

The other thing that PFs help with is that users can see the folder in the
structure or they can get to it with a URL on their web pages.  With the
mailbox, I need to show each user monitoring the address how to add it to
their profile.  We found that with DLs, the more people on the list the less
each person takes action.

Scott Perley
TELUS Mobility


-----Original Message-----
From: Hunter, Lori [mailto:[EMAIL PROTECTED]]
Sent: Friday, February 08, 2002 9:10 AM
To: Exchange Discussions
Subject: RE: Opinions on distribution list vs. public discussion folder
vs . m ailbox


For DLs, you just create the name of the DL and assign the person who
requested the DL Ownership.  They then add/delete as needed and you don't
need to be involved.

For something like your request, I would think that a shared mailbox would
fit best but of course it all depends on how your users work.  I don't much
care for public folders because they do get out of hand and there is that
bit about the limits don't actually limit anything.

-----Original Message-----
From: Jim Helfer [mailto:[EMAIL PROTECTED]]
Sent: Friday, February 08, 2002 9:59 AM
To: Exchange Discussions
Subject: Opinions on distribution list vs. public discussion folder vs.
m ailbox



  A user came to me with a request to set up a new GAL Distribution list for
the members of a commitee, for the purpose of  having a place that other
employees can e-mail questions and have them addressed by members of the
commitee (it's a CAD Standards commitee, and people have been using the
excuse that they don't know who to ask when they have questions about the
proper rules).

  I'm wondering if it wouldn't be better to set up a public folder that
people could post to, or just have a single mailbox that would be monitored
by whomever is interested?  Or is a DL the best solution for this? 

  I guess what I am worried about is a flood of people wanting me to create
Public distribution lists for every comittee or project.  Besides being a
bit of a hassle to maintain the proper membership, we only have about 100
"real mailboxes" in the GAL now, and it might be confusing for people if
there are so many distribution lists mixed in there.

  Just wondering how other people handle this.  I know the answer is
"however management thinks best serves the business needs of the
organization", but the boss is going to ask me the best way to set this up.

 Thanks for any ideas

 Jim Helfer

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