That's not really true in my experience. If it's a remotely related issue or symptom, PSS has always included it in the same case for me. I've been bounced from group to group, even had cases open for months on which PSS personnel spent dozens - maybe hundreds, who knows - of hours, and never been asked for more than $245. In fact, I've been refunded my $245 quite a few times.
-ryan- -----Original Message----- From: Jeremy Pinquist [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 2:58 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? nope, i've tried to finagle them before - they're pretty specific about what they'll fix on an issue. Generally if they have to transfer you to another group, unless the problem is directly related, they'll not really help you out. ymmv i suppose. jeremy -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:44 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? Why another 245 quatloos? The case is open until _you_ say it's fixed. ----- Original Message ----- From: "Jeremy Pinquist" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 2:39 PM Subject: RE: Mail Loop at MS? I had the same thing during a support call earlier today. (getting a 'ghosted' 5.5 server out of my 2000 environment, for all who care) I'm still having the same problem with event id 1706 (see below) which i've found numerous posts in usenet asking about, and no one seems to know anything about it. Missy even replied to one of them with a question, but the original poster never wrote back. MS wouldn't help without another 245 buckeroos, so i'm on my own. any help? (Win2k SP2, E2k SP1) Event Type: Warning Event Source: MSExchangeTransport Event Category: SMTP Protocol Event ID: 1706 Date: 3/11/2002 Time: 2:23:35 PM User: N/A Computer: MAILBOX Description: EXPS is temporarily unable to provide protocol security with "MAIL.bergen.cc.nj.us". "CSessionContext::OnEXPSInNegotiate" called "HrServerNegotiateAuth" which failed with error code 0x8009030c ( N:\transmt\src\smtpsink\exps\expslib\context.cpp@1414 ). Data: 0000: 0c 03 09 80 ...? Jeremy -----Original Message----- From: Michel, David [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:35 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? You've misinterpreted a sarcastic jab at a company that millions enjoy mocking but, in my experience, provides a very reliable and stable product when administered with any amount of intelligence. -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:19 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? Since PSS has absolutely no input or administrative control over the microsoft.com domain, including the Exchange servers, your lack of warm fuzzies is ill-placed. ----- Original Message ----- From: "Michel, David" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 2:13 PM Subject: Mail Loop at MS? > I was attempting to send an email to a PSS engineer when I received > the following NDR info. To receive this NDR while attempting to > discuss an Exchange problem this does not make one feel warm and > fuzzy??? > > ---------------------------------------------------------------------- > ---- -- > ------------- > This is an automatically generated Delivery Status Notification. > > Unable to deliver message to the following recipients, because the > message was forwarded more than the maximum allowed times. This could > indicate a mail loop. > > Userxxxf(name deleted to protect the engineer)@microsoft.com > > > Reporting-MTA: dns;inet-hub-04.redmond.corp.microsoft.com > Received-From-MTA: dns;inet-vrs-04.redmond.corp.microsoft.com > Arrival-Date: Mon, 11 Mar 2002 10:27:19 -0800 > > Final-Recipient: rfc822;[EMAIL PROTECTED] > Action: failed > Status: 4.4.6 > > ---------------------------------------------------------------------- > ---- -- > ------------ > > > > David S. Michel > MCSE/CNE > Systems Engineer > Ruden McClosky Smith Schuster & Russell, P.A. > 200 East Broward Boulevard > Suite 1600 > Fort Lauderdale, FL 33301 > 954-527-2456 Direct Phone > 954-333-4056 Direct Fax > [EMAIL PROTECTED] NOTICE: This e-mail message and any attachment to this e-mail message contains confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 954-764-6660 and delete this message. 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