Seven months on an open case? And you never demanded escalation? Or to talk to a manager?
----- Original Message ----- From: "David J. Culliton" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 4:37 PM Subject: RE: Mail Loop at MS? - getting a bit off topic, but... I can't agree on their "excellence". They do have their days. I had PSS working on an exchange/Ad issue which was ad locking up every 3 weeks to the day. They blamed the Backup Exec Remote for having a leak but when it was removed the necessary reboots continued. They had this issue opened from 10/27/2000-5/01/2001 when they closed it - unresolved. When I requested the case be reopened 3 weeks later I was given the runaround. When I requested it 3 weeks after that I was told it could not be reopened as it had been closed for more than 30 days. They required additional payment to reopen it as a new case. Service packs have helped increase the time frame between reboots but I don't have much faith in their people or policies... YMMV -----Original Message----- From: Kevin Miller [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 4:22 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? - getting a bit off topic, but... They better not.. Or I will drive up there and Burn their campus down. PSS is one of the those things that they do with extreme excellence. This second and soon to be Third generation of Microsoft employee is starting to be way to manager money oriented.. They better not Change PSS. Is this why you and Dean left Daniel? Milton R Dogg Of The Dogg Foundation.. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Ken Cornetet Sent: Monday, March 11, 2002 2:14 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? - getting a bit off topic, but... I'll have to agree. Up until fairly recently, whenever I called PSS, I got the help I needed irregardless and the call would stay open until I was happy. The last time I called, I was firmly told that once the problem crossed from an E2K install issue to an AD issue, I'd have to open a new call. At the time, I just assumed it was the tech I was working with. However, after reading this thread, I'm beginning to think MS is changing their PSS strategy a bit... -----Original Message----- From: Jeremy Pinquist [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 4:36 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? - getting a bit off topic, but... ..since many of us call pss from time to time - there was this time when i was attempting to add another DC to my network, and while working on the ADS-related issue, the Server blue screened on a boot. I was transferred to a hardware guy, who told me to do what i suspected, (boot w/ a floppy pointing to the mirror) and continued to work on the DS issue. He specifically said he wouldn't help with the blue screen issue unless it was another case. Maybe this guy was lazy, I dunno. By the way, I'm not attacking PSS - I've had a number of terrific experiences with them under stressful situations. Jeremy -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 4:26 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? I just retired from MS after eight years in support. I know what I'm talking about. You called in with a specific issue. As long as you're not presenting a laundry list of issues that case is not closed until that specific issue is resolved. That it may need to go to another group is irrelevant. ----- Original Message ----- From: "Jeremy Pinquist" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 2:58 PM Subject: RE: Mail Loop at MS? nope, i've tried to finagle them before - they're pretty specific about what they'll fix on an issue. Generally if they have to transfer you to another group, unless the problem is directly related, they'll not really help you out. ymmv i suppose. jeremy -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:44 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? Why another 245 quatloos? The case is open until _you_ say it's fixed. ----- Original Message ----- From: "Jeremy Pinquist" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 2:39 PM Subject: RE: Mail Loop at MS? I had the same thing during a support call earlier today. (getting a 'ghosted' 5.5 server out of my 2000 environment, for all who care) I'm still having the same problem with event id 1706 (see below) which i've found numerous posts in usenet asking about, and no one seems to know anything about it. Missy even replied to one of them with a question, but the original poster never wrote back. MS wouldn't help without another 245 buckeroos, so i'm on my own. any help? (Win2k SP2, E2k SP1) Event Type: Warning Event Source: MSExchangeTransport Event Category: SMTP Protocol Event ID: 1706 Date: 3/11/2002 Time: 2:23:35 PM User: N/A Computer: MAILBOX Description: EXPS is temporarily unable to provide protocol security with "MAIL.bergen.cc.nj.us". "CSessionContext::OnEXPSInNegotiate" called "HrServerNegotiateAuth" which failed with error code 0x8009030c ( N:\transmt\src\smtpsink\exps\expslib\context.cpp@1414 ). Data: 0000: 0c 03 09 80 ...? Jeremy -----Original Message----- From: Michel, David [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:35 PM To: Exchange Discussions Subject: RE: Mail Loop at MS? You've misinterpreted a sarcastic jab at a company that millions enjoy mocking but, in my experience, provides a very reliable and stable product when administered with any amount of intelligence. -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 3:19 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? Since PSS has absolutely no input or administrative control over the microsoft.com domain, including the Exchange servers, your lack of warm fuzzies is ill-placed. ----- Original Message ----- From: "Michel, David" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Monday, March 11, 2002 2:13 PM Subject: Mail Loop at MS? > I was attempting to send an email to a PSS engineer when I received > the following NDR info. To receive this NDR while attempting to > discuss an Exchange problem this does not make one feel warm and > fuzzy??? > > ---------------------------------------------------------------------- > ---- -- > ------------- > This is an automatically generated Delivery Status Notification. > > Unable to deliver message to the following recipients, because the > message was forwarded more than the maximum allowed times. This could > indicate a mail loop. > > Userxxxf(name deleted to protect the engineer)@microsoft.com > > > Reporting-MTA: dns;inet-hub-04.redmond.corp.microsoft.com > Received-From-MTA: dns;inet-vrs-04.redmond.corp.microsoft.com > Arrival-Date: Mon, 11 Mar 2002 10:27:19 -0800 > > Final-Recipient: rfc822;[EMAIL PROTECTED] > Action: failed > Status: 4.4.6 > > ---------------------------------------------------------------------- > ---- -- > ------------ > > > > David S. Michel > MCSE/CNE > Systems Engineer > Ruden McClosky Smith Schuster & Russell, P.A. > 200 East Broward Boulevard > Suite 1600 > Fort Lauderdale, FL 33301 > 954-527-2456 Direct Phone > 954-333-4056 Direct Fax > [EMAIL PROTECTED] NOTICE: This e-mail message and any attachment to this e-mail message contains confidential information that may be legally privileged. If you are not the intended recipient, you must not review, retransmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it. If you have received this e-mail in error, please notify us immediately by return e-mail or by telephone at 954-764-6660 and delete this message. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments may not have been produced by Ruden, McClosky, Smith, Schuster, & Russell, P.A. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________ Do You Yahoo!? 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