Yeah, well, how many technical experts are going to work as a first-line
phone jockey?


> I sense that through any of the brands the first level
> support people are just there to go through the very basic 
> troubleshooting and try to make you believe that there is 
> nothing really wrong with your pc. And I have had at least 
> one tech tell me that cheaper components are going into the computers.
> 
> It gets really frustrating wasting so much time on the phone
> that is just wasting your time. 
> 
> Bill Kuhl
> 
> 
> 
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