One other guy on this list saw that and there's very little information on that error message. Do you have any other error messages in conjunction with those?
No matter what, call Microsoft. This may be an emerging issue with that SP. (:= -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of MS Exchange List Sent: Wednesday, September 04, 2002 5:49 PM To: Exchange Discussions Subject: E2K: OUTLOOK "Can't open this item" SP3 bug? OS: Win2K, SP2, IIS Roll-up, (+most Critical "Windows Update" published hotfixes) E2K: Native, SP3, Trend 6.0 Scanmail Single Native Domain, Single Exchange Server, 1 SG, 4 Mailbox DBs, 1 PF DB Hello, Not sure if this is a new bug introduced with E2K SP3, or just my bad luck with E2K. Some users are unable to open/delete/move/reply/forward... some Messages with OUTLOOK (various versions) or E2K OWA. The error they get in OUTLOOK is: "Can't open this item" On the Server side an error is logged in the App log: =================================== Event Type: Error Event Source: MSExchangeIS Event Category: Content Engine Event ID: 12002 Date: 9/4/2002 Time: 1:38:05 PM User: N/A Computer: EXCHANGE Description: Error 8004011B-80000000 occurred while processing message <> from 'SearchStorage.com'. =================================== Combing through the App log it looks like we've got at least 9 different Messages with this problem. I CAN access them with an IMAP client, view it, and delete it. It is then deleted on the Server side mailbox. Since this problem started I have run ISINTEG against all databases, and even compacted the databases (ya, ya, I know, but it is documented a compact will get rid of various DB problems Q314917, Q195856, and I had an Open maintenance window). This did not get rid of the problem, and a user has gotten a new message since then with this problem. The problem messages I have looked at are of type "Content-Type: multipart/alternative" and contain both a "text/plain" and "text/html" versions of the email. Guessing a "content conversion" problem with MAPI and SP3 ... but haven't heard anyone else complain of something similar. I have looked at Q232323 and Q296598, but they didn't seem to apply. Anyone else seeing this with SP3? Thanks, Brent _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
