I don't do much admin work any more. (quack) Deleted Items Retention solves 99.9% of the issues with someone deleting something unintentionally. Most of the time the user hits delete and immediately has knows that they needed that message. Our helpdesk (least cost) can walk them through how to restore the item themselves. A simple published document stating that mail is restorable for free up to x (whatever DIR is set to) and will cost x after that. Any item older than whatever your tape rotation is set to is not available for restore. The chargeback to the users is to cover the costs of the administrators time. Nobody really seems to mind this, as long as it spelled out in advance.
-----Original Message----- From: Allison M. Wittstock [mailto:aw@;inubit.com] Sent: Wednesday, November 13, 2002 9:45 AM To: Exchange Discussions Subject: Re: Sent Item Are you guys the in-house mail admins? I would think that its part of the job description, to backup the data and be able to retrieve something. Or at least, that is what my users would say if I tried to charge them 50 Euro to retrive some data. I can understand if you are hosting company and the customers are paying for mailboxes and support, but if not, I'm really curious how you get away with that. Allison W. On Wednesday 13 November 2002 15:18, you wrote: > The customer shouldn't be punished for something that should take 2 hours, > but instead takes 4. A flat fee works best with a SLA that states 24 hours > to restore it. Longer if you have to get tapes from offsite. $50.00 or > $100.00 it doesn't matter really what you charge. No one wants to go to > their boss and get the sign off on the charge to restore a picture of their > sisters baby or that funny joke a friend sent. If it's important, really > important, you could charge $1000.00 and they'd still pay. > > It just gets rid of the riff-raff. > > -----Original Message----- > From: James Winzenz [mailto:james.winzenz@;inovis.com] > Sent: Wednesday, November 13, 2002 9:12 AM > To: Exchange Discussions > Subject: RE: Sent Item > > > Woohooo! But why only $50? Seems like it should be $50/hr or something > like that . . . With a minimum charge, of course! > > James Winzenz, MCSE, A+ > Associate Systems Administrator > InovisTM, formerly Harbinger and Extricity > > > -----Original Message----- > From: Schwartz, Jim [mailto:JSchwartz@;BBandT.com] > Sent: Wednesday, November 13, 2002 9:02 AM > To: Exchange Discussions > Subject: RE: Sent Item > > > Amen! You'd be surprised how many times that "important" document isn't > worth the $50.00 charge to their cost center. > > -----Original Message----- > From: Ed Crowley [mailto:curspice@;pacbell.net] > Sent: Tuesday, November 12, 2002 9:17 PM > To: Exchange Discussions > Subject: RE: Sent Item > > > 3. Ask the user for his cost center number to which to charge the costs of > the restore. That'll usually scare 'em off! > > Ed Crowley MCSE+Internet MVP kcCC+I > Tech Consultant > hp Services > Protecting the world from PSTs and Bricked Backups! > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:bounce-exchange-94760@;ls.swynk.com] On Behalf Of James Winzenz > Sent: Tuesday, November 12, 2002 9:48 AM > To: Exchange Discussions > Subject: RE: Sent Item > > > 1. restore from backup > 2. have the user request that the person he/she sent the email to send it > back to him/her. > > James Winzenz, MCSE, A+ > Associate Systems Administrator > InovisTM, formerly Harbinger and Extricity > > > -----Original Message----- > From: Tony Nguyen [mailto:TNguyen@;jetproducts.com] > Sent: Tuesday, November 12, 2002 11:44 AM > To: Exchange Discussions > Subject: RE: Sent Item > > > I did not implement the Ed Crowley Never Restore Method and the retention > was not set. What other options do I have to restore the send item? Thank > Everyone > > Tony > > -----Original Message----- > From: Darcy Adams [mailto:Darcy.Adams@;gettyimages.com] > Sent: Tuesday, November 12, 2002 8:02 AM > To: Exchange Discussions > Subject: RE: Sent Item > > > Ed - I'm surprised at you. The item went through the Deleted Items folder. > No need for dumpsteralwayson. The question is: did he implement the Ed > Crowley Never Restore Method? > > -----Original Message----- > From: Ed Crowley [mailto:curspice@;pacbell.net] > Sent: Monday, November 11, 2002 5:30 PM > To: Exchange Discussions > Subject: RE: Sent Item > > > Search TechNet for "DumpsterAlwaysOn". > > Ed Crowley MCSE+Internet MVP kcCC+I > Tech Consultant > hp Services > Protecting the world from PSTs and Bricked Backups! > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:bounce-exchange-94760@;ls.swynk.com] On Behalf Of Tony Nguyen > Sent: Monday, November 11, 2002 12:34 PM > To: Exchange Discussions > Subject: Sent Item > > > I have a user that deleted the sent item and then empty the deleted items. > Is there a way to get this item back from the database? > > Tony Nguyen ([EMAIL PROTECTED]) > System Administrator/DBA > Senior Aerospace Jet Products > (858) 278-8400 EXT. 250 > www.jetproducts.com > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:leave-exchange@;ls.swynk.com > Exchange List admin: [EMAIL PROTECTED] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:leave-exchange@;ls.swynk.com > Exchange List admin: [EMAIL PROTECTED] > > > ======================================================= > This email and its contents are confidential. 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