Yet another reason not to insert stupid disclaimers! I hope Microsoft makes this bug permanent!
Ed Crowley MCSE+I MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Vantine Sent: Wednesday, May 28, 2003 5:47 AM To: Exchange Discussions As was pointed out this is not strictly a Sybari issue. I received an notification from Sybari that included the following information. Microsoft Knowledge Base Article number 814891 describes an error (Error -613) that can occur when performing an online backup of Exchange 2000. Microsoft has identified a situation that causes this problem to occur. Sybari has received a few reports from some of its customers that online backups of Exchange 2000 are reporting this error after they have enabled Antigen's disclaimer feature. Antigen utilizes Microsoft APIs when updating an email message with disclaimer text. As a result of working with those customers that reported the error as well as with Microsoft, those customers have now received a fix from Microsoft Product Support Services and are now beginning testing of the fix. We are making you aware of this potential issue so that you can contact Microsoft Product Support Services if after reading the QFE you believe that you should also deploy Microsoft's fix. http://support.microsoft.com/default.aspx?scid=kb;[LN];814891s -Dave Vantine -----Original Message----- From: Ed Crowley [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 28, 2003 2:41 AM To: Exchange Discussions Subject: RE: Small warning: Antigen 7.5 My customer was advised by Sybari to run 7.5 because 7.0 caused high INETINFO CPU usage, and the SMTP queues to block. Ed Crowley -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Grafton Sent: Tuesday, May 27, 2003 7:12 AM To: Exchange Discussions Thanks, Neil. Sybari have already come back to me with a solution for the affected server, and its running OK again, but with Antigen 7.0. They're trying to recreate the problem in their lab so they can make a more permanent solution, but haven't managed yet. Andy > No, I don't know I'm afraid. We really only deal with Trend products > on a regular basis. I'm aware of Antigen 7.0 (SR1 I > think) having this problem from either this list or another. > > Neil > > -----Original Message----- > From: Andy Grafton [mailto:[EMAIL PROTECTED] Posted At: 27 May > 2003 11:39 Posted To: Swynk Exchange List > Conversation: Small warning: Antigen 7.5 > Subject: RE: Small warning: Antigen 7.5 > > > > Antigen isn't the only 3rd party product causing -613s in the STM. > > Other products are doing it (eXclaimer springs to mind). From what > > I've read, it may not be entirely the fault of the 3rd > party product > > developers. > > Neil do you have more info about that? Like which Exchange Update > could be starting this behaviour?! > Sybari's EU support got back to me already requesting more details and > said that they hadn't seen the issue before with 7.5. > > All the best, > > Andy > > > -----Original Message----- > > From: Andy Grafton [mailto:[EMAIL PROTECTED] Posted > At: 27 May > > 2003 10:24 Posted To: Swynk Exchange List > > Conversation: Small warning: Antigen 7.5 > > Subject: Small warning: Antigen 7.5 > > > > > > Note this isn't maligning Sybari or needing help - its just > a heads up > > for information. > > > > In summary : watch out for Antigen V7.5 > > > > We'd been running Antigen 7.0 on one of our servers for > about 3 weeks. > > No problems at all. Fantastic. Much better than PantyShield 5.2 > > (Thanks Chris S). > > > > Last Weds we downloaded V7.5 from their wesite and upgraded to it - > > plan being to try out the anti-spam stuff. > > The only change we made to the Antigen config was to activate the > > default "spam" list for incoming SMTP. > > > > After reboot we saw the error at the end (ignore the time > this comes > > after much testing) when attempting to back up. > > Fixing it is simple: move mailboxes to another server and > recreate the > > private store, but... > > > > We deleted/recreated the private store and the corruption recurred > > when we moved any mailbox back onto the server. > > > > We uninstalled Antigen V7.5 and recreated the stores. No problems > > with corruption no matter how many test mailboxes we moved > back onto > > it. > > > > We reinstalled Antigen V7.5 and after a reboot the corruption > > recurred. i.e. we're pretty sure that Antigen is causing > the problem. > > > > I've sent a *long* note to Sybari support and we'll see > what they make > > of it. Some info below. > > > > Event Type: Error > > Event Source: ESE > > Event Category: Logging/Recovery > > Event ID: 217 > > Date: 26-05-2003 > > Time: 23:33:48 > > User: N/A > > Computer: CPH-2KEX01 > > Description: > > Information Store (2108) > > 1cd6d2b9-6a5f-4114-b983-9a7f1591efe2: Error (-613) during > backup of a > > database (file E:\Exchange Information Store\Private > Store\priv1.stm). > > The database will be unable to restore. > > > > The server it is installed on is a Dell PowerEdge 2400 with stock > > (on-motherboard) RAID running Windows 2000 SP3 with Exchange 2000 > > Standard, SP3. It is not running anything else [no > file-system AV, no > > fancy components etc.]. It has no history of problems. > > > > BackupExec 8.6 is used, with the remote agent on the > Exchange Server. > > > > Hotfixes (post SP3) applied are; > > Q327696 > > Q329115 > > Q328310 > > Q329170 > > Q331953 > > Q810833 > > Q329553 > > Q811493 > > Q814033 > > Q815021 > > > > All the best, > > > > Andy > > > > Creuna Danmark A/S > > Snaregade 10 > > 1205 København K > > Denmark > > > > Tel : +45 22 68 58 23 > > Fax : +45 70 20 72 42 > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Web Interface: > > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&t > ext_mode=&lang=english > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > ______________________________________________________ > This email and any files transmitted with it are confidential and > intended solely for the use of the individual to whom it is addressed. > Any view or opinions presented are solely those of the author and do > not necessarily represent those of Silversands. > > If you have received this email in error, please contact our Support > Desk immediately on 01202-360360 or email [EMAIL PROTECTED] > ______________________________________________________ > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&t ext_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ______________________________________________________ This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. 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