I see a couple possibilities. 1. They are using POP3 or IMAP connection and have the mailbox set to leave messages on the server when they download.
2. They are using Outlook in Corporate/Workgroup mode over the VPN but are working offline and not synchronizing the offline folder after reading/deleting the messages. Either possibility should be relatively easy to diagnose over the phone with the user. If you have them look in their Tools menu, you can tell what mode they are in by seeing if they have the Services or Accounts selection. Services means Corporate or Workgroup, Accounts means Internet Only. From there, you can either check their offline folder settings in CW mode or have them uncheck the "Leave Messages on Server" option in their account advanced settings for Internet Only. Good luck. > Outlook 2000 > Exchange 5.5 SP4 > VPN access over broadband. > > We have a user with a computer at home they use to access their coporate > email. They are saying that messages that they have deleted in that Outlook > profile are not showing as deleted when they get back into the office. We > don't have the ability to get in front of this box to see how it is > (mis)configured. They are not using pop3 or IMAP. This is not happening to > anyone else on the same server. > > What I am wondering is if anyone has seen this behavoir when accessing the > mailbox from 2 different profiles. > > TIA > > Ken _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
