On several machine in my organisation, attempting to open a message from one
particular supplier causes Outlook to hang - I can open it in Outlook XP on
my machine, but even previewing it in Outlook 2000 on at least three other
machines causes a "Not responding" message in task manager.  This even
happens when showing the message in the Preview pane.  The machines in
question are running Win98SE and Outlook 2000 SR1, and the server is
Exchange 5.5 SP4 on NT4 SP6a.

If I save the message as a html file, the machines can open it in Internet
Explorer.

Saving the message as an HTML file and opening it in a text editor shows
that it was generated by MS Word 9 - the HTML header is shown below:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns="http://www.w3.org/TR/REC-html40"; xmlns:v = 
"urn:schemas-microsoft-com:vml" xmlns:o = 
"urn:schemas-microsoft-com:office:office" xmlns:w = 
"urn:schemas-microsoft-com:office:word"><HEAD><TITLE>Lizards</TITLE>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content=Word.Document name=ProgId>
<META content="MSHTML 5.50.4522.1800" name=GENERATOR>
<META content="Microsoft Word 9" name=Originator><LINK 
href="cid:[EMAIL PROTECTED]" rel=File-List><LINK 
href="cid:[EMAIL PROTECTED]" rel=Edit-Time-Data><!--[if !mso]>

Any ideas why Outlook can't handle it?

Chris Quinn
IT Manager
Blue Planet Aquarium 

---
Outgoing mail has been virus scanned
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.489 / Virus Database: 288 - Release Date: 10/06/03
 

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