Are you sure she's not just deleting her Inbox folder?  Q215604.

Steven
---
Steven Dickenson <[EMAIL PROTECTED]>
Network Administrator
The Key School, Annapolis Maryland 

-----Original Message-----
From: Ed Crowley [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2003 11:51 AM
To: Exchange Discussions
Subject: RE: Strange OWA 5.5 issue


If you're on the latest service pack and can reproduce that, I would call
Microsoft PSS.

Ed Crowley MCSE+Internet MVP
Freelance E-Mail Philosopher
Protecting the world from PSTs and Bricked Backups!T

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Lockmer, Amy
Sent: Friday, July 25, 2003 7:48 AM
To: Exchange Discussions
Subject: Strange OWA 5.5 issue

Hello all, I have a bizarre OWA 5.5 SP4 issue regarding hard deletes from
the Inbox.  A user that uses OWA 5.5 exclusively marks items for deletion
from the Inbox, then selects the "Delete Marked Items" button.  These items
will be moved to her Deleted Items folder.  When she does this, though the
remaining mail items in the Inbox are hard deleted.  They never touch the
Deleted Items folder.  I am able to login to the mailbox and use Recover
Deleted Items to retrieve the mail for her.

Normally I would think this was a something the user is doing, but since the
problem happens in OWA and the mail never hits Deleted Items, it makes me
think something else is happening.  Also, this problem has happened to the
same user more than once.  Is it even possible to hard delete mail items
using OWA?  The version of IE is 5.0, would that have anything to do with
it?  

I appreciate any feedback on this situation.

Thanks,
Amy

_________________________________________________________________
List posting FAQ:       http://www.swinc.com/resource/exch_faq.htm
Web Interface:
http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang
=english
To unsubscribe:         mailto:[EMAIL PROTECTED]
Exchange List admin:    [EMAIL PROTECTED]


_________________________________________________________________
List posting FAQ:       http://www.swinc.com/resource/exch_faq.htm
Web Interface:
http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang
=english
To unsubscribe:         mailto:[EMAIL PROTECTED]
Exchange List admin:    [EMAIL PROTECTED]

_________________________________________________________________
List posting FAQ:       http://www.swinc.com/resource/exch_faq.htm
Web Interface: 
http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english
To unsubscribe:         mailto:[EMAIL PROTECTED]
Exchange List admin:    [EMAIL PROTECTED]

Reply via email to