From the slipstick newsletter:
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MANAGING EXTRA MAILBOXES IN EXCHANGE
From time to time, I want to highlight solutions developers who really seem to understand what people want from Outlook. One such developer is Victor Ivanidze, whom I met while I was living in Moscow and whose web site at http://victori.hypermart.net/ features COM add-ins for Outlook 2000 and 2002, sample forms to add header fields to Internet messages,
and various other tips.
Lately, Victor has focused on one of the stickier issues in Outlook in an Exchange environment -- working with a secondary mailbox. As you probably know, with proper permissions, you can open another mailbox and see all its folders, respond to messages in its Inbox, etc. A typical example is a Support mailbox that help desk staffers access in addition to their own mailboxes.
The hard part comes when you want to ensure that messages sent from the other mailbox have the right From address and are stored in the other mailbox's Sent Items folder. I wrote an article a few years ago (http://www.exchangeadmin.com/Articles/Index.cfm?ArticleID=4855) on various ways to meet those goals and concluded that it was easier to abandon the shared group mailbox approach and use a public folder instead.
Victor has breathed new life into the group mailbox approach, however, by offering two COM add-ins that together make it possible to handle a secondary mailbox's messages seamlessly. RightFrom is a utility that automatically fills in the correct From address when you reply to or forward a message in the other mailbox. The second utility, UniSent,
ensures that those replies and forwards are stored in the Sent Items folder of the other mailbox, not in your own mailbox. It also puts items that you delete from the group mailbox into the group mailbox's Deleted Items folder.
Remember that, if you're implementing a group mailbox, there are two different ways to set permissions to allow other users to send on behalf of the mailbox. If the Exchange administrator grants Send on Behalf Of permission to the Support mailbox, outgoing messages will show both the actual sender and the Support mailbox. If you want to hide the actual sender's name and address, you need to grant Send As permission to the user's Windows account.
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From: Mike Keane [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, August 14, 2001 10:53 AM
To: MS-Exchange Admin Issues
Subject: Joint Exchange Account
Hello,
I am trying to allow multiple users access to the same Exchange Account.
These are people on a help desk that want to share a common help desk
email address. How do I do this?
I am running Exchange 5.5
Thanks,
Mike
http://www.sunbelt-software.com/exchange_list_charter.htm
