Which version of GroupShield? This was a problem in v.4.0.3. The only way to unlock the messages was:
1. grant myself (as an Administrator, and Exchange Administrator) permission to the relevant user's mailbox 2. open the user's mailbox as an additional mailbox within my profile 3. move the messages to a Personal Folder which I'd set up for the purpose 4. open the items 5. close them again 6. mark them as unread (so the user knows they haven't read them) 7. move them back to the user's mailbox 8. ran an on-demand scan of the relevant user's mailbox (just to double-check ...) 9. closed the user's mailbox and removed my permission to it. Karen > -----Original Message----- > From: Simon Taylor [mailto:[EMAIL PROTECTED]] > Sent: 30 October 2001 15:02 > To: MS-Exchange Admin Issues > Subject: NAI Groupshield locking messages > > > Hi all > I have the problem that Groupshield for Exchange is locking > out messages - > supposedly to scan them, but they never get unlocked. You can > after some > time unlock them manually. > Has anyone had experience with this or have any ideas as to the cause. > We are using Exchange 5.5 sp4. > Thanks in advance > __________________________________ > Regards > Simon Taylor > Senior Systems Administrator > [EMAIL PROTECTED] > 020 7539 6808 > 0780 1104 170 > > communication contains information that is confidential and > may also be > privileged. It is for the exclusive use of the intended > recipient(s). If you > are not the intended recipient(s), please note that any distribution, > copying or use of this communication or the information in it > is strictly > prohibited. If you have received this communication in error, > please notify > the sender immediately and then destroy any copies of it. > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
