My issues with Dell go back to the last time we all slagged off all the vendors out there. From that thread I know loads of folks have had good experiences with their Customer Service, but I never have. I have always had to wait for 20 minutes on hold once I pressed 3 for server support, only to get someone telling me that I had got through to the wrong department when I did get a human being.
The other thing someone mentioned, that I have also experienced, is that when you do have a hardware failure, the get you jump through a million hoops to avoid what they would call unnecessary service call outs. I think the person mentioned they had a faulty hard drive, and put the phone next to the machine so the guy on the phone could hear it clunking, and he still wanted him to go through all of the diag's. While I understand the thinking behind this, when you have a server which needs surgery desperately, going through checkbox 2, list 7 isn't high on the list of priorities for the customer, especially when it is a no brainer like a hard disk failure. We had two Power Edge Servers at my last company, and I never really liked em (inherited from a predecessor) mainly due to the fact that if we ever needed any service, the service we got was absolute crap. To be fair, this was in the UK, where both Dell and Compaq base their head offices out of Dublin, I have not had dealings with Dell in the states. I have, however dealt with Compaq in the US, and have found them very responsive, even to the point of replying to an email posted on their web site within a couple of hours, which is something I never experienced with Dell. As far as IBM is concerned, I have no idea. I have never even seen an IBM Server in any of the places I have worked. -----Original Message----- From: Ellery July [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 10:32 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware Have you tried Dell? I use both and could not find a difference. -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:16 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware I will agree with Clayton. Compaq offers the best tools for setting up and administering your servers. -----Original Message----- From: Clayton [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 6:54 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware Me likes Compaq, easy to build up the RAID configs using their smart start disks -----Original Message----- From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:50 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware Dell, IBM, Compaq..not necessarily in that order. -----Original Message----- From: Kim Schotanus [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 9:52 AM To: MS-Exchange Admin Issues Subject: looking for hardware I'm shopping for a new server for exch2000. Any best bets? Kim List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
