Title: Message
Good answer and very informative...thanks Mike
-----Original Message-----
From: Dopps, Mike [mailto:[EMAIL PROTECTED]]
Sent: Friday, June 14, 2002 10:49 AM
To: MS-Exchange Admin Issues
Subject: RE: How to remove permanent mailbox

First about ESEUTIL
You only need to run ESEUTIL /p just once in in repair mode in order to get final results, running it more than once does nothing and here is why.
 
Eseutil scans the database looking at the data sections.  Exchange databases are totally blocked and divided into 4Kb pages of all its data.  Each 4K page has a checksum, meaning there are a certain number of zeros and ones that belong to that record that should exist according to the checksum.  Eseutil checks all 4K pages to match the listed checksum for that page.  If any one 4k page does not match the checksum it deletes the entire 4K page regardless if the record is related to a single email, or multiple emails that contain data inside that 4k page.  Think about what its doing, its randomly blowing away data and doesn't care what the data was used for.  For this reason unless you know exactly what you need eseutil for, DO NOT RUN IT!  try the soft repair /r or run isinteg first.
 
Ok so how do you get ride of incomplete data inside a database like an entire mailbox?
Once eseutil is ran you must repair the broken links to the data that no longer exsits or now only partially exists.  For exmaple if a 4k page is removed from a 1mb email, even though the remainder of that email still exists, that email is gone forever.  You must run a different utility to tell the database that part of that email has been removed and to go ahead and remove the rest of that email so that user's mailbox functions correctly.  This is what isinteg does.  It re-establishes pointers and corrects incomplete email chunks that ESEUTIL /P causes.  So if there is something corrupted about a mailbox eseutil will remove the corruption and ISINTEG will fix the mailbox so that it is accessible again.  Then you can safely deleted it normally.  If you cannot there may be a problem with the header of the database that eseutil broke.  Once this happens the only thing you can do is use exmerge to copy out all of the data from the database, create a new database file name after renaming the old in case something goes wrong, mount the new and use exmerge to put the data back.
 
Isinteg must be ran as many times as it takes such that no more errors exitsts.  Isinteg is the real repair tool here and is the only thing that can correct broken mailboxes and invalid pointers to records like emails and the location of a mailbox and why or why not it should be deleted from the database.
 
My suggestion is run ISINTEG with the alltests switch on the database and keep running it if it reports errors until they are all gone.  Then you should be able to remove that mailbox normally.
-----Original Message-----
From: Wilson, Stephen -CONT [mailto:[EMAIL PROTECTED]]
Sent: Friday, June 14, 2002 8:47 AM
To: MS-Exchange Admin Issues
Subject: RE: How to remove permanent mailbox

I have very similar problem. If I run Consistency adjuster the mailbox is restored after being deleted.
-----Original Message-----
From: Le Hong Phong [mailto:[EMAIL PROTECTED]]
Sent: Thursday, June 13, 2002 9:54 PM
To: MS-Exchange Admin Issues
Subject: Re: How to remove permanent mailbox

I'm using NAV and it notice that can't protect mailbox "Aaron"
I checked that there aren't user use this mailbox.
I used ESEUTIL /g then /p and it show that mailbox "Aaron" error and try to repair but I run ESEUTIL several times and this error is still exits.
I try to create a new user with name "Aaron" but I can login to this mailbox (use Outlook98 on desktop).
Now I have to create a user "Aaron" so I have to delete old mailbox permanent

 
----- Original Message -----
Sent: Friday, June 14, 2002 9:18 AM
Subject: RE: How to remove permanent mailbox

>>When I use ESEUTIL to check the database
 
Check the database for what?
 
>>I use ESEUTIL to fix it but it not done.
 
What makes you think it is broken?
 
Delete the mailbox.  Delete the user.   Done.  There are objects assicated with that user that are still associated with other users that still exist. 
 
-----Original Message-----
From: Le Hong Phong [mailto:[EMAIL PROTECTED]]
Sent: Thursday, June 13, 2002 7:15 PM
To: MS-Exchange Admin Issues
Subject: How to remove permanent mailbox

Hello
I'm using WinNT4SP6.0a and Ex5.5 SP4.
I deleted an user "Aaron" on Exchange and it really deleted in Recipients and mailbox.
When I use ESEUTIL to check the database of Priv.edb it show that the mailbox "Aaron" is exits but it error. I use ESEUTIL to fix it but it not done.
How can I remove permanent this user? Pls help me.
Thanks
 
Le Hong Phong
IT Manager
TransViet Promotion
114A Nguyen Hue, Dist 1, Ho Chi Minh City
www.transvietgroup.com
 
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