Its too bad he feels that way. I cant even begin to think anything close to that. I have been very successful with the product and their TS has always been able to pinpoint any issues I have had and solve them quickly. I know if I email them today, I will have the answer tomorrow.
-----Original Message----- From: Ray Zorz [mailto:[EMAIL PROTECTED]] Sent: Friday, July 05, 2002 5:53 PM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. Especially since not everyone feels the same - www.trendmicrosucks.com -----Original Message----- From: Stephen J. Norton [mailto:[EMAIL PROTECTED]] Sent: Friday, July 05, 2002 5:48 PM To: MS-Exchange Admin Issues Subject: RE: Trend Tech Support AKA I Love It. This type of feedback is important. Thank you. Steve -----Original Message----- From: Majetic, John RAME [mailto:[EMAIL PROTECTED]] Sent: Friday, July 05, 2002 3:16 PM To: MS-Exchange Admin Issues Subject: Trend Tech Support AKA I Love It. Well I just had my first support issue with Trend OfficeScan. I had one computer that it would not install right on one machine. Looking through their knowledge base I found a solution that seems to fit the bill exactly, except it was for a slightly older version than I have. At 4:58 PM Wednesday I sent off a message to their email support team asking if this would work for my version, figuring I might get something Monday because of the holiday weekend. Much to my surprise there was a reply waiting for me this morning. The person not only answered my question but also made several other suggestions, one of which ended up fixing the problem. What great service I thought and then I looked and realized that this message was sent at 3:23 AM July 4th! Plus I didn't have to sign up and pay money to be supported like Mcafee. With McAfee I was lucky to get an answer by the end of a normal working week, even though I was paying support. Just another reason to go with Trend. John Majetic List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
