yeah it doesn't matter if it's written or spoken to them over and over. I just checked my voicemail this morning and a user left a message saying that their computer locked up again. This is the same person who called about this 4 times previously, and I found out every time that the computer wasn't locked up. She has a wireless mouse and it is just losing connection. I told her what to do and how to fix it and she just refuses to listen, and here again... her computer is locked up.. grr.. but she doesn't seem to want to stray from a wireless mouse. i'm sorry-- i'm not an rf expert-- i didn't design the logitech mouse.
-----Original Message----- From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Posted At: Wednesday, July 17, 2002 8:57 AM Posted To: Exchange 2000 Server Conversation: IT staff behavior Subject: Re: IT staff behavior Uhhhh.... Your users actually read your documentation? MINE REFUSE. They call no matter what. ----- Original Message ----- From: "Schwartz, Jim" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Wednesday, July 17, 2002 10:50 AM Subject: RE: IT staff behavior Then, if you get asked that question more than a few times (this is really where tracking trouble calls is useful) you should create and publish documentation on how the user can correct their problem. Do you have a list of your top ten trouble calls related to messaging? If you do, you can target the easy fixes and issues that the user can correct. They are happier since they are not waiting on you to fix their issue. You are happier because you can spend more time learning how to run an Exchange organization. -----Original Message----- From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Sent: Wednesday, July 17, 2002 11:43 AM To: MS-Exchange Admin Issues Subject: Re: IT staff behavior Oh, I feel your pain Paul. I have to do both too. I was not implying that I have moved out of tha tmode. The worst thing is when you are deep in thought on a project, and have to get up every ten minutes because some freak wants to change their email stationery or something... ----- Original Message ----- From: "Garland Mac Neill" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Wednesday, July 17, 2002 10:36 AM Subject: RE: IT staff behavior I feel for you, we have the same situation here. -----Original Message----- From: Paul Green [mailto:[EMAIL PROTECTED]] Sent: Wednesday, July 17, 2002 9:23 AM To: MS-Exchange Admin Issues Subject: RE: IT staff behavior unfortunatly-- I have to do both. Our agency is in between sizes where it's too small to have 2 seperate departments, but it's growing and becoming a pain in the ass sometimes for us 2 people who have to help everyone, administer the network, troubleshoot the phone system, etc.. I'm not complaining, it keeps me busy, but this non-profit is the largest in the county and getting bigger, and is becoming more and more of a handful everyday. Maybe I can get a part time individual from our Americorps division who is somewhat tech savvy to do the helpdesk stuff-- what do you think? :) paul green seattle -----Original Message----- From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Posted At: Tuesday, July 16, 2002 2:59 PM Posted To: Exchange 2000 Server Conversation: IT staff behavior Subject: Re: IT staff behavior Help desk s*cks. I prefer the infrastructure/implementation/development side. Too big a dose of users will make you sick ----- Original Message ----- From: "Dan Schwartz" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Tuesday, July 16, 2002 4:53 PM Subject: RE: IT staff behavior Read <http://www.techtales.com> for the answer... >-----Original Message----- >From: Garland Mac Neill [mailto:[EMAIL PROTECTED]] >Subject: RE: IT staff behavior > > >You would think. But then again some people think that just because they >have job that they can't be replaced. Which really kinds of pisses me off >because I have friends who are qualified (probably over qualified) that >would be happy to work again. Even if it was a help desk position. > >Which brings up the point of, if they don't want to help people with their >issues, why did they get into this business in the first place? > > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.377 / Virus Database: 211 - Release Date: 7/15/2002 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.377 / Virus Database: 211 - Release Date: 7/15/2002 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.377 / Virus Database: 211 - Release Date: 7/15/2002 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.377 / Virus Database: 211 - Release Date: 7/15/2002 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
