Sounds to me like she isn't using "Exchange mode" but POP or IMAP mode and
her SMTP address is set up improperly for that account.

Regards,

Michael B. Smith
MCSE/Exchange MVP
http://TheEssentialExchange.com


-----Original Message-----
From: David Florea, SysAdmin [mailto:[EMAIL PROTECTED] 
Sent: Monday, April 14, 2008 1:38 PM
To: MS-Exchange Admin Issues
Subject: Display address issue

On our domain, I'll call it aaa.com, we also host mail for bbb.com, a
related but distinct domain.  Most of my users who are in company
bbb.com, also have an additional address at aaa.com (partly for business
continuity purposes), but their bbb.com addy is the primary.

Now at one office, [EMAIL PROTECTED] sends mail out through us, and when sent
to another user on my Exchange box, her address shows as [EMAIL PROTECTED],
so far so good.

But when she sends to an outside address, like gmail, yahoo or anything
else not on my server, her display address shows as [EMAIL PROTECTED]  I've
been thorugh her configuration on her Outlook, and everywhere her
address is listed there is bbb.com.  I've even deleted her extra address
at aaa.com, and her mail still shows up at an outside address as
aaa.com, although then when you reply, the reply will bounce because
that address no longer exists.  It almost seems like it must be
something on her end of the connection.

I've ensured that [EMAIL PROTECTED] is her primary address in her mailbox
account.  I'm trying to figure out what causes this issue, and how to
resolve it.  Appreciate any help.

Thanks,

David
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