Can you open the profile using the ".../Safe" switch and access the Inbox? You may also try the ".../nocustomize" (loads without using the outcmd.dat) I would also use the ".../cleanviews" and the ".../cleanprofile" Doesn't hurt, may help. To use switches, at the Start menu, Run command type: Outlook /switch You may need to use the full path to Outlook, so the command line looks kinda like: "C:\Program Files\Microsoft Office\Office11\Outlook.exe " /switch Nikki Peterson From: Michelle Weaver [mailto:[EMAIL PROTECTED] Sent: Monday, April 21, 2008 6:03 AM To: MS-Exchange Admin Issues Subject: RE: outlook inbox disappeared I meant his incoming protocol - POP3, IMAP, MAPI? Michelle From: Sohail Qadir [mailto:[EMAIL PROTECTED] Sent: Monday, April 21, 2008 8:17 AM To: MS-Exchange Admin Issues Subject: Re: outlook inbox disappeared He is using smtp and no it is not in cached mode.
On Mon, Apr 21, 2008 at 8:06 AM, Sohail Qadir <[EMAIL PROTECTED]> wrote: He is using outlook 2003. On Fri, Apr 18, 2008 at 4:45 PM, Michelle Weaver <[EMAIL PROTECTED]> wrote: What mail protocol is he using and is it in cached mode? Michelle ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~