You probably have this already, but did you give the BES service account the 
"Administer Information Store" permission on the Exch servers?



________________________________
From: Andrew Greene [mailto:[EMAIL PROTECTED]
Sent: Thursday, May 01, 2008 9:40 AM
To: MS-Exchange Admin Issues
Subject: RE: BES connection

Do you have the same version of cdo.dll and mapi32.dll on the BES as you do the 
Exchange box?

Andrew Greene
IS Technician / Webmaster
City of Anderson

From: Matt Moore [mailto:[EMAIL PROTECTED]
Sent: Thursday, May 01, 2008 10:30 AM
To: MS-Exchange Admin Issues
Subject: BES connection

Hi gang,
New job and the third day it all took a ........  E2K on W2K  with a side of 
BES4.0.  All hanging by a thread.  DC started crashing yesterday (PIII white 
box).  I was hoping for the weekend to do updates but my hand was forced.  All 
2K servers had over 50 updates.  After updating Exch to sp3 w hotfixes and and 
updating the SM on the BES box, BES wouldn't talk to Exch.  When I tried to 
open the BES Mgr the error was can't connect to the DB.  Rather deceiving 
error.  It's a mapi error.  Following some of the RIM KB's and reading on the 
forums I was able to get the BES mgr started but there's still no mail flow 
from Exchange.  I've granted the BB mailbox account every perm in the world.  
I'm on the list at RIM for help, min 24 hour wait. T-Mobile is no help.  I've 
read, after the fact that SP2 breaks the BES so I had to do it good.  Any words 
of wisdom for a guy that hasn't touched a BB in about 5 years????  I feel like 
I've just been RIMed...... Andy steps in....   Don? You've got BB's don't you?  
 I've got over 100 sales guy's starting to shake from withdrawals.
TIA,
Matt







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