I don't know if they're in your area but I've had very good luck with Straightshot communications and also Integra telecom. Both are C-lecs but very responsive CS wise and get right on the lec who ever that may be. They seem to have more pull than joe single user. M PS XO promised a circuit in 6 weeks and 9 months later came and said the circuit was in and we could extend the demarc. Sorry guy's got a different provider......... after 3 thousand phone calls plus email. They still didn't get the program. ----- Original Message ----- From: Steve Hart To: MS-Exchange Admin Issues Sent: Tuesday, September 02, 2008 2:49 PM Subject: RE: Internet Providers
We implemented a new MPLS over Flex service at 4 sites using XO about three months ago. The technicians, support personnel, reliability (so far) and price have all been excellent. The sales and non-technical implementation staff, on the other hand, were horrible. At least 7 phone numbers were typoed during order entry which resulted in huge problems on the voice side. We weren't given IPs until hours before the circuits went live and we went days between returned phone calls. After our install, the entire implementation team was disbanded and replaced with a new group somewhere else. Now that we're passed the hassles, we love the service. We've also had XO in other locations for years without trouble. I've had really bad luck with Qwest. We've had circuits down for over two days twice in less than a year. Bell-South was horrible too. Steve ------------------------------------------------------------------------------ From: David Baca [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 02, 2008 2:30 PM To: MS-Exchange Admin Issues Subject: Internet Providers An rep for one of them let me know that they have had problems with XO communications. I wondered if anyone out there had a similar experiences. Also looking at these carriers ISWEST QWEST Or any alternatives that had cheap reliable service. TIA David ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
