Oh, there's nothing wrong with local or personal contacts - in fact the way they transparently sync to/from the server resident contacts is dynamite - the issue is when they duplicate GAL entries. This isn't limited to BBs - the same issue happens on Outlook except the user can override it.
Just have to explain that duplicating GAL entries in local contacts is bad no matter how/why they got there and give them all the reasons. You can't prevent them from doing it TO themselves. --------------------------------- Sent from my BlackBerry Wireless Handheld ----- Original Message ----- From: Troy Meyer <[EMAIL PROTECTED]> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Fri Oct 10 11:06:14 2008 Subject: RE: Blackberry GAL use You guessed it. We migrated email away from a specific domain we aren’t using anymore and a ton of execs had static contacts in Outlook that are synced with the BB. We don’t want to stop local contact sync because there are valid entries that users need, and educating users on the issue and how to correct it hasn’t proved to be very fruitful. Individual attention is not possible based on the volume of users affected and their geographic locations. We probably should have just left those email addresses valid for internal use...Hindsight. -troy -----Original Message----- From: Don Andrews [mailto:[EMAIL PROTECTED] Sent: Friday, October 10, 2008 9:50 AM To: MS-Exchange Admin Issues Subject: Re: Blackberry GAL use Is it really a case of same names or has someone made a local (static) copy of a GAL entry? They can add a suffix to the last name to provide uniqueness if same name. --------------------------------- Sent from my BlackBerry Wireless Handheld ----- Original Message ----- From: Troy Meyer <[EMAIL PROTECTED]> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Fri Oct 10 10:43:26 2008 Subject: RE: Blackberry GAL use Clearly the answer is to stop naming our children John Smith :) My initial answer of pay more attention will just have to be good enough (we all know how much executives love that answer, and with the way our stock is looking, I need to phrase it in the nicest manner possible). -troy -----Original Message----- From: Don Andrews [mailto:[EMAIL PROTECTED] Sent: Friday, October 10, 2008 9:25 AM To: MS-Exchange Admin Issues Subject: Re: Blackberry GAL use Oh, first - duplicate contact? Don't know of a way to change order. --------------------------------- Sent from my BlackBerry Wireless Handheld ----- Original Message ----- From: Troy Meyer <[EMAIL PROTECTED]> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Fri Oct 10 09:48:08 2008 Subject: RE: Blackberry GAL use Unfortunately the default is to look in the local contacts first, and that is what is causing our issue :( -tm -----Original Message----- From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, October 10, 2008 8:39 AM To: MS-Exchange Admin Issues Subject: RE: Blackberry GAL use It does it automagically. Type in a person's first name (or last name) then click "lookup". A list will show. Bob Fronk [EMAIL PROTECTED] -----Original Message----- From: Troy Meyer [mailto:[EMAIL PROTECTED] Sent: Friday, October 10, 2008 11:27 AM To: MS-Exchange Admin Issues Subject: Blackberry GAL use Hey Guys and Gals, Can you set your BBs to default to the company GAL rather than the personal contacts for email address lookups? I have searched a bit, but have been unable to track down the setting. BES (latest MR) with Exchange 2007 sp1 -troy ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
