It will try to use RPC to begin with, then fail over. However it does depend on how the user tried to configure it. If they entered the information manually, or guessed at the information, then it may not work.
You need to test whether autodiscover is working and also if Outlook Anywhere is functioning. Setup a test account and then use the Exchange Test Connectivity site from Microsoft: https://www.testexchangeconnectivity.com/ That will tell you if the two elements are working from outside your network or not. Simon. ________________________________ From: Steve Hart [mailto:sh...@wrightbg.com] Sent: 29 December 2008 18:04 To: MS-Exchange Admin Issues Subject: RE: Blackberry contacts for remote user I think Exchange is OK, but don't I have to somehow tell Outlook how to connect? From the somewhat cryptic things he's telling me, I think his Outlook is trying to connect through regular RPC, just like he's on the LAN. Steve ________________________________ From: Simon Butler [mailto:si...@amset.co.uk] Sent: Monday, December 29, 2008 10:02 AM To: MS-Exchange Admin Issues Subject: RE: Blackberry contacts for remote user If the server has been setup correctly, you don't need to do anything. Exchange 2007 has a feature called autodiscover, which should pick up the Outlook Anywhere settings automatically, even from outside your network (as that is what it is designed for). Simon. -- Simon Butler MVP: Exchange, MCSE Amset IT Solutions Ltd. e: si...@amset.co.uk w: www.amset.co.uk w: www.amset.info Need cheap certificates for Exchange, compatible with Windows Mobile 5.0? http://CertificatesForExchange.com/<http://certificatesforexchange.com/> for certificates from just $23.99. Need a domain for your certificate? http://DomainsForExchange.net/<http://domainsforexchange.net/> ________________________________ From: Steve Hart [mailto:sh...@wrightbg.com] Sent: 29 December 2008 17:29 To: MS-Exchange Admin Issues Subject: RE: Blackberry contacts for remote user Thanks for the help. I've been googling and reading since I posted and I'm thinking Outlook Anywhere is going to be the best fit. I've checked the server and it looks like the consultant installed the protocols and enabled Outlook Anywhere. We already have a cert configured for OWA, so that's not a big problem. Now I just need a good, simple document on how to set up Outlook. More googling... Steve ________________________________ From: Eric Woodford [mailto:ericwoodf...@gmail.com] Sent: Monday, December 29, 2008 9:20 AM To: MS-Exchange Admin Issues Subject: Re: Blackberry contacts for remote user IIRC, RPC over HTTP will require certs for this lone user. I'd suggest getting the PST local, importing from Outlook inside the firewall. Maybe IMAP is he doesn't want to share. Ports open on the firewall, but no special cer. On Mon, Dec 29, 2008 at 9:04 AM, Jeff Brown <2jbr...@gmail.com<mailto:2jbr...@gmail.com>> wrote: look at https/RPC to allow recure, remote access to exchange. I am not up to speed on E2007, but can't emagine that they would take that feature out. On Mon, Dec 29, 2008 at 10:49 AM, Steve Hart <sh...@wrightbg.com<mailto:sh...@wrightbg.com>> wrote: This is probably an easy question, but I haven't played much with Office 2007 and I'm still learning Exchange 2007. We're hosting a single email account for a loosely affiliated company on our E2007 server. The lone user is outside of our facilities and he's using OWA to get his mail. He has a Blackberry connecting using BIS. He has Office 2007 on his PC and would like to import his Blackberry contacts into Outlook. Apparently, he's set up his Outlook profile to connect to our server, but that's being blocked by the firewall and Outlook won't open. What's the easiest way to make this happen? Set up a local Outlook data file on his PC? Poke a hole in the firewall to allow him to connect? Somehow import through OWA or BIS? Thanks in advance, Steve ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~