We normally tell the user that it is too late - they are welcome to attempt a recall but that normally fails much of the time for any number of reasons, BB or other PDA/Phone sync, PST, rules, etc. etc.
________________________________ From: Fergal O'Connell [mailto:foconn...@curamsoftware.com] Sent: Monday, March 16, 2009 10:48 AM To: MS-Exchange Admin Issues Subject: RE: How to recall a message that went to a user's blackberry Remotely wiping the blackberry is an option I wanted to avoid doing... Just wondering what other folks have done in the past ... From: Martin Blackstone [mailto:mblackst...@gmail.com] Sent: 16 March 2009 17:40 To: MS-Exchange Admin Issues Subject: RE: How to recall a message that went to a user's blackberry In BES, click the account. Down below, click IT Admin. Then Erase Data and Disable Handheld. From: Don Andrews [mailto:don.andr...@safeway.com] Sent: Monday, March 16, 2009 10:30 AM To: MS-Exchange Admin Issues Subject: RE: How to recall a message that went to a user's blackberry Question is, how do you do a remote user memory wipe? Bottom line (IMHO) - once you've sent a message, consider it too late to do anything about it. ________________________________ From: Martin Blackstone [mailto:mblackst...@gmail.com] Sent: Monday, March 16, 2009 9:55 AM To: MS-Exchange Admin Issues Subject: RE: How to recall a message that went to a user's blackberry It's too late. If you are on BES and in control of the BB, you could do a remote device wipe. That will certainly get rid of the email. But everything else as well. From: Fergal O'Connell [mailto:foconn...@curamsoftware.com] Sent: Monday, March 16, 2009 9:47 AM To: MS-Exchange Admin Issues Subject: How to recall a message that went to a user's blackberry Hi Folks, Exchange 2007 SP1 CCR - > BES 4.1.5 I have a user who send a sensitive document to the wrong user.. I have manually removed the message from the users inbox but the user *probably* got that message on their blackberry. Is there any quick way I can recall\delete this email from the BES? Regards Fergal O'Connell ICT Support The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you are not the intended addressee please contact the sender and dispose of this e-mail. Thank you. The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you are not the intended addressee please contact the sender and dispose of this e-mail. Thank you. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
