My guess would be that his iPhone is setup to sync with your exchange server using OWA but he then selected iTunes to Sync his Outlook contacts with his iPhone (screenshot of iTunes here - http://www.bioinformatics.org/~deepan/freeoniphone/outlookimg2.png). This, I'm guessing, would overwrite the contacts on his iPhone with the contacts from the local computer he is running iTunes on (which is probably empty) and that then replicated to your exchange server.
-----Original Message----- From: Don Guyer [mailto:don.gu...@prufoxroach.com] Sent: 06 July 2010 18:07 To: MS-Exchange Admin Issues Subject: RE: Syncing Outlook contacts with Iphone/Ipad issues If the iPhone was setup to synch with the Xch account and he deleted items from the iPhone, they will be deleted from his Xch account (Outlook). It is a true "synch". I know of a few people who have upgraded to the latest iPhone O/S and it has FUBAR'd their devices and had to revert to backups. Maybe he upgraded over the weekend? iTunes can do some "funny" things if you're not careful, such as deleting items. I always turn of the auto-synch feature on any iTunes installs personally. If he's synching to more than one computer, that can wreak havoc as well if he's not careful. Don Guyer Systems Engineer - Information Services Prudential, Fox & Roach/Trident Group 431 W. Lancaster Avenue Devon, PA 19333 Direct: (610) 993-3299 Fax: (610) 650-5306 don.gu...@prufoxroach.com -----Original Message----- From: Ellis, John P. [mailto:johnel...@wirral.gov.uk] Sent: Tuesday, July 06, 2010 10:46 AM To: MS-Exchange Admin Issues Subject: Syncing Outlook contacts with Iphone/Ipad issues Has anyone come across issues with Syncing Outlook contacts with Iphone or Ipads? One person managed to duplicate the contacts and then some how delete the contacts from both Outlook 2003 and Iphone. The Iphone in question Syncs with Exchange using the inbuilt client. This was setup over a week ago and from what I understand has been working fine until the weekend gone. On one laptop, Itunes is installed and I'm not sure about the Office PC.(suspect not) Does Itunes sync with Outlook and is it feasible that with Itunes it can also delete contacts? I've restored the Outlook contacts from Exchange Thanks John ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. www.clearswift.com **********************************************************************
