I'd start with message tracking on the server and if they show the messages as being delivered scour the mailbox rules and do an Advanced Find for item type "any" on all folders etc.
From: Osborne, Richard [mailto:richard.osbo...@wth.org] Sent: 07 September 2010 18:20 To: MS-Exchange Admin Issues Subject: Nortel CallPilot messages not in Inbox We use Nortel CallPilot to integrate voice-mail into Outlook. I have one user where the messages do not show up in his Inbox. The systray icon pops up for new voice-mails, so the software knows the messages are there at some level. Exchange 2003, tried it on XP/Outlook 2003 & 7/Outlook 2007 with the same result (so it seems to be something about his mailbox). Any ideas? Thanks. Richard Osborne Information Systems Jackson-Madison County General Hospital NOTICE: (1) The foregoing is not intended to be a legally binding or legally effective electronic signature. (2) This message may contain legally privileged or confidential information. If you are not the intended recipient of this message, please so notify me, disregard the foregoing message, and delete the message immediately. I apologize for any inconvenience this may have caused. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist -- MIRA Ltd Watling Street, Nuneaton, Warwickshire, CV10 0TU, England Registered in England and Wales No. 402570 VAT Registration GB 114 5409 96 The contents of this e-mail are confidential and are solely for the use of the intended recipient. If you receive this e-mail in error, please delete it and notify us either by e-mail, telephone or fax. You should not copy, forward or otherwise disclose the content of the e-mail as this is prohibited. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
