Follow up. I finally figured out what's going on with some messages being accepted but not delivered. RoadRunner, Comcast, Network Solutions, and possibly some other e-mail providers, have started silently deleting all messages with our toll free 800 number anywhere in the body. Delete the number (or even, just for testing, change it by one digit) and the messages are delivered without issue.
Has anyone else seen anything like this, or have any insight into why it's happening? We don't have any telemarketing dialing out on the 800 number. Google searches for it only show hits from our website and various reverse number lookup sites. It's quite strange. On Tue, Dec 7, 2010 at 1:52 PM, RS <rich...@gmail.com> wrote: > It's the old story. The recipient _swears_ that there's nothing there... > > On Tue, Dec 7, 2010 at 1:29 PM, Jason Gurtz <jasongu...@npumail.com>wrote: > >> There's always the spam folder option too... >> >> ~JasonG >> >> > -----Original Message----- >> > From: RS [mailto:rich...@gmail.com] >> > Sent: Tuesday, December 07, 2010 13:25 >> > To: MS-Exchange Admin Issues >> > Subject: Re: SMTP Log >> > >> > I think you're right. >> > >> > >> > But seriously, that's pretty much what I was thinking - that it left >> here >> > OK, but for whatever reason Road Runner didn't deliver it to the >> > recipient's inbox. >> > >> > >> > Thanks. >> > >> > >> > On Tue, Dec 7, 2010 at 1:15 PM, Jason Gurtz <jasongu...@npumail.com> >> wrote: >> > >> > >> > You are right, but they may also be right. But, if they are >> right, >> > they >> > need to talk to Road Runner. >> > >> > ~JasonG >> > >> > >> > > -----Original Message----- >> > > From: RS [mailto:rich...@gmail.com] >> > > Sent: Tuesday, December 07, 2010 13:09 >> > > To: MS-Exchange Admin Issues >> > > Subject: SMTP Log >> > > >> > > Is there anything odd with the SMTP log excerpt below? It is >> from >> > Exchange >> > > 2003. >> > > >> > > >> > > The recipient swears that the message was never received, but it >> > looks >> > like >> > > to me it was accepted just fine. Any thoughts or analysis are >> > appreciated. >> > > >> > > >> > > Thanks, >> > > RS >> > > >> > > >> > > ------------------------ >> > > >> > > >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2031, 0, 67, 0, 0, -, -, 220 Welcome to Road Runner. NO >> > UCE *** >> > > FOR AUTHORIZED USE ONLY! ***, >> > > 71.74.56.243, OutboundConnectionCommand, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2031, 0, 4, 0, 0, EHLO, -, mail.redacted.com, >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2046, 0, 61, 0, 0, -, -, 250-hrndva-mxlb.mail.rr.com >> says >> > EHLO >> > to >> > > IPredacted:55954, >> > > 71.74.56.243, OutboundConnectionCommand, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2046, 0, 4, 0, 0, MAIL, -, >> FROM:<redac...@redacted.com>, >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2078, 0, 22, 0, 0, -, -, 250 MAIL FROM accepted, >> > > 71.74.56.243, OutboundConnectionCommand, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2078, 0, 4, 0, 0, RCPT, -, TO:<redac...@wi.rr.com>, >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2093, 0, 20, 0, 0, -, -, 250 RCPT TO accepted, >> > > 71.74.56.243, OutboundConnectionCommand, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2093, 0, 4, 0, 0, DATA, -, -, >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2109, 0, 40, 0, 0, -, -, 354 continue. finished with >> > "\r\n.\r\n", >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2140, 0, 27, 0, 0, -, -, 250 OK 8D/5D-06614-6A86EFC4, >> > > 71.74.56.243, OutboundConnectionCommand, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2156, 0, 4, 0, 0, QUIT, -, -, >> > > 71.74.56.243, OutboundConnectionResponse, 12/7/2010, 12:02:29, >> > SMTPSVC1, >> > > MAIL, -, 2171, 0, 46, 0, 0, -, -, 221 hrndva-mxlb.mail.rr.com >> > closing >> > > connection, >> > > >> > > >> > > --- >> > > To manage subscriptions click here: http://lyris.sunbelt- >> > > software.com/read/my_forums/ >> > > or send an email to listmana...@lyris.sunbeltsoftware.com >> > > with the body: unsubscribe exchangelist >> > >> > >> > --- >> > To manage subscriptions click here: http://lyris.sunbelt- >> > software.com/read/my_forums/ >> > or send an email to listmana...@lyris.sunbeltsoftware.com >> > with the body: unsubscribe exchangelist >> > >> > >> > --- >> > To manage subscriptions click here: http://lyris.sunbelt- >> > software.com/read/my_forums/ >> > or send an email to listmana...@lyris.sunbeltsoftware.com >> > with the body: unsubscribe exchangelist >> >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to listmana...@lyris.sunbeltsoftware.com >> with the body: unsubscribe exchangelist >> > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
