Thank you guys... for those who suggested a solution (one that didn't include me firing an otherwise good service rep.)
I'm going to keep looking for any Outlook plugins that may help this. Deleting the .nk2 file doesn't totally help my situation. It would take her more time to send an email. What I really need is just somethinbg similar to what MAPILab has with some of their other plugins - like ones that scan your email message for words like "attachment" and then remind you if you don't have anything attached. I just need one that will check the To: and Cc: lines and see if there are two different domains there :) We're currently on Outlook 2007, but I may take the plunge to Outlook 2010 soon and see if I can makie Custom Mail Tips work :) Thanks again, Evan From: Peter Johnson [mailto:peter.john...@peterstow.com] Sent: Saturday, March 12, 2011 2:02 AM To: MS-Exchange Admin Issues Subject: RE: Is there an Outlook tool for this? You could possibly enable this by creating a Custom Mail Tip in Exchange 2010 that would check the content of the e-mail for certain key words such as Quote etc. and then check whether or not the e-mail is destined for e-mail addresses in different domains then trigger an alert. Regards [Description: C:\Users\PeterTJ\AppData\Roaming\Microsoft\Signatures\peterstow logo2.jpg] Peter Johnson I.T Architect United Kingdom: +44 1285 658542 South Africa: +27 11 252 1100 Swaziland: +268 2442 7000 Fax:+27 11 974 7130 Mobile: +2783 306 0019 peter.john...@peterstow.com www.peterstow.com<http://www.peterstow.com> This email message (including attachments) contains information which may be confidential and/or legally privileged. Unless you are the intended recipient, you may not use, copy or disclose to anyone the message or any information contained in the message or from any attachments that were sent with this email, and If you have received this email message in error, please advise the sender by email, and delete the message. Unauthorised disclosure and/or use of information contained in this email may result in civil and criminal liability. Everything in this e-mail and attachments relating to the official business of Peterstow Aquapower is proprietary to the company. Caution should be observed in placing any reliance upon any information contained in this e-mail, which is not intended to be a representation or inducement to make any decision in relation to Peterstow Aquapower. Any decision taken based on the information provided in this e-mail, should only be made after consultation with appropriate legal, regulatory, tax, technical, business, investment, financial, and accounting advisors. Neither the sender of the e-mail, nor Peterstow Aquapower shall be liable to any party for any direct, indirect or consequential damages, including, without limitation, loss of profit, interruption of business or loss of information, data or software or otherwise. The e-mail address of the sender may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing purposes without the prior consent of Peterstow Aquapower. No warranties are created or implied that an employee of Peterstow Aquapower and/or a contractor of Peterstow Aquapower is authorized to create and send this e-mail. [Description: C:\Users\PeterTJ\AppData\Roaming\Microsoft\Signatures\environment2.jpg] From: Carl Houseman [mailto:c.house...@gmail.com] Sent: 12 March 2011 00:59 To: MS-Exchange Admin Issues Subject: RE: Is there an Outlook tool for this? For other versions, it's easy enough to write a login script that deletes the .nk2 file. Carl From: pramatow...@mediageneral.com [mailto:pramatow...@mediageneral.com] Sent: Friday, March 11, 2011 1:54 PM To: MS-Exchange Admin Issues Subject: RE: Is there an Outlook tool for this? It's free in O2010:) 1. Click the File tab. 2. Click Options. 3. Click Mail. 4. Under Send messages, select or clear the Use Auto-Complete List to suggest names when typing in the To, Cc and Bcc lines check box. ------------------------------------------------------------------------------ From: Bob Fronk [mailto:b...@btrfronk.com] Sent: Friday, March 11, 2011 1:20 PM To: MS-Exchange Admin Issues Subject: RE: Is there an Outlook tool for this? Yes... If a tool for this is found, I will buy it myself. The darn auto-suggest on Outlook 2010 has caused me to send email to the wrong person multiple times. BF From: Jonathan Link [mailto:jonathan.l...@gmail.com] Sent: Friday, March 11, 2011 1:08 PM To: MS-Exchange Admin Issues Subject: Re: Is there an Outlook tool for this? If you find software that does this, you've found SkyNet, and sending an email to the wrong person will be the least of her problems. On Fri, Mar 11, 2011 at 1:05 PM, Don Andrews <don.andr...@safeway.com<mailto:don.andr...@safeway.com>> wrote: GMTA ________________________________________ From: Matt Moore [mailto:mattmoore...@hotmail.com] Sent: Friday, March 11, 2011 10:02 AM To: MS-Exchange Admin Issues Subject: RE: Is there an Outlook tool for this? I was thinking of responding but then I said to myself, If you can't say something nice, don't say anything........ Oooops was that my outside voice? Perhaps a new customer service rep???? M From: Evan Brastow [mailto:ebras...@automatedemblem.com] Sent: Friday, March 11, 2011 9:30 AM To: MS-Exchange Admin Issues Subject: Is there an Outlook tool for this? Hi guys, I have a customer service employee that is having some issues lately. Twice in the past month, she has accidentally put an address in the To: field of her emails that shouldn't be there. In other words, she sent an email to customer A, and accidentally put an address from customer B in there as well. Customer B received the email meant for customer A and was quite upset (because their pricing is different - long story.) Anyway. I looked at MAPILab but didn't see anything for this, but what I'm hoping for is that there might be an tool that could analyze an email before sending, and if there are two different domains in the To; or Cc: fields, it will alert the sender. Anyone know of anything like that? Thanks, Evan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
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