I just went through this with someone here. My explanations were not acceptable so I found and referred her to this link.
http://office.microsoft.com/en-us/outlook-help/handling-junk-mail-in-outlook-2007-HA010232591.aspx#BMjunk We use spam filtering outside Exchange (why let the junk get to and process the junk, much less archive it), so I encourage users to leave defaults and/or disable Outlook Junk filtering, which is also in that article. We never seem to have problems until someone starts making manual changes to OJF. Have you checked settings in any desktop AV that might be installed for the end user? From: Joe Pochedley [mailto:joe.poched...@fivesgroup.com] Sent: Wednesday, May 04, 2011 5:00 PM To: MS-Exchange Admin Issues Subject: RE: Outlook trapping emails Turn off Junk email filtering in Outlook? If you've got an external service performing spam filtering, then the Junk filtering in Outlook is somewhat superfluous. Otherwise, if you add the SMTP addresses of the copiers as contacts within Outlook, then items from those senders won't be marked as junk anymore. We try to use the same FROM: address on all our copiers (since nobody needs to send TO them), and then just vary the Display Name per copier so people know where it came from... There's probably a dozen other ways to do it too, but those have worked for us in the past.... Joe Pochedley From: Cameron [mailto:cameron.orl...@gmail.com] Sent: Wednesday, May 04, 2011 4:48 PM To: MS-Exchange Admin Issues Subject: Outlook trapping emails Good afternoon all, Exchange 2010, Outlook 2007 The problem: We allow our multi-functions to relay off of Exchange but for some strange reason the emails (with PDF attachments) always get trapped in Junk. Is there any way to avoid this? As always...TIA! Cameron --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
