Ok, I triple checked the Outlook rules, nothing. I also changed the tarpit interval to 00:00:00 for all connectors. Resent the message, nothing at all.
Where else can I check? Jay Dale Senior Systems Administrator P:281-574-2414 From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org] Sent: Wednesday, August 24, 2011 12:43 PM To: MS-Exchange Admin Issues Subject: RE: Disappearing messages Triple check the recipients outlook rules. From: Jay Dale [mailto:jd...@unetek.com] Sent: Wednesday, August 24, 2011 1:27 PM To: MS-Exchange Admin Issues Subject: Disappearing messages Hey all, I have a client using Exchange 2010 on Windows 2008 R2 Enterprise. We send emails to the client with invoices through our ConnectWise system. The user at the location has reported that the last 3 invoices she did not receive. Our office manager then manually forwarded the emails with the attached PDF's and she received those okay. So we started looking into the issue. The office manager does not receive any bouncebacks, ConnectWise did not show any issues on their side, and all of our emails go through GFI/Katharion which is our spam filter service, and the message tracking logs show the emails are being delivered. I pulled up the Receive and Send connector logs on the client's Exchange server and found nothing showing any kind of errors or dropping of messages. In fact the test emails subsequently do not show up in the Exchange message tracking logs at all, but the Receive connector logs show an actual handshake with no errors. The user simply doesn't get them, and they're not in any alternate folder in Outlook or in her Junk Email folder either. We currently do not have any Antispam running on the server itself, and I have disabled Content filtering through the Shell (although I don't even see that it's installed at all. I'm at a loss at where to go from here. Thanks, Jay Jay Dale Senior Systems Administrator Unetek, Inc. Phone: 281.574.2414 Email:jd...@unetek.com<mailto:jd...@unetek.com> Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
