One of the three folks affected called today to say it had started happening again.
I noticed it was in Credential Manager so I got rid of it, and then deliberately made the laptop connect via RPC over HTTPS so it would prompt for credentials - it accepted them several times in a row. So we'll see, most odd if it is that though as it doesn't explain the intermittent nature of it all. ________________________________ From: Paul Hutchings [paul.hutchi...@mira.co.uk] Sent: 07 December 2011 8:21 PM To: MS-Exchange Admin Issues Subject: RE: [Bulk] RE: [Bulk] RE: Outlook issues after changing domain password? Thanks, that's another thing to check. Tbh I don't think I've been near that in years, be interesting if it's something so simple, but again I can't think why it would only occasionally manifest itself. ________________________________ From: Rhett Thatcher [rthatc...@stlawu.edu] Sent: 07 December 2011 7:44 PM To: MS-Exchange Admin Issues Subject: RE: [Bulk] RE: [Bulk] RE: Outlook issues after changing domain password? I saw something similar with old passwords saved in the Control Panel -->”Credential Manager” last week. Rhett Thatcher | Manager, Server Technology | Information Technology St. Lawrence University | Madill Hall | Canton, NY 13617 | 315.229.5413 Remember, Information Technology at St. Lawrence University will never request your personal information or password via email. From: Orland, Kathleen [mailto:korl...@rogers.com] Sent: Wednesday, December 07, 2011 1:44 PM To: MS-Exchange Admin Issues Subject: RE: [Bulk] RE: [Bulk] RE: Outlook issues after changing domain password? And the password cache in the Users applet in the Control Panel has been cleared? From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]<mailto:[mailto:paul.hutchi...@mira.co.uk]> Sent: Wednesday, December 07, 2011 1:31 PM To: MS-Exchange Admin Issues Subject: [Bulk] RE: [Bulk] RE: Outlook issues after changing domain password? Correct, no additional mailboxes in the profile either. ________________________________ From: Orland, Kathleen [korl...@rogers.com] Sent: 07 December 2011 6:12 PM To: MS-Exchange Admin Issues Subject: RE: [Bulk] RE: Outlook issues after changing domain password? Just to clarify, this user has only one mail account? From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk] Sent: Wednesday, December 07, 2011 12:35 PM To: MS-Exchange Admin Issues Subject: [Bulk] RE: Outlook issues after changing domain password? Not sure about the full reboot as that is something I wanted to try and avoid even though it "felt" like a client issue. Restarting Outlook seems intermittent at best - my user today said she had the exclamation icon appear, restarted Outlook, seemed fine, then it appeared a bit later even though she'd been sending and receiving email in the mean time. Of course it's a bit tricky to replicate, though now you've said that perhaps trying to manually download the OAB would cause it to occur - but then what is the fix? ________________________________ From: Michael B. Smith [mich...@smithcons.com] Sent: 07 December 2011 4:21 PM To: MS-Exchange Admin Issues Subject: RE: Outlook issues after changing domain password? Yes. And the random time is commonly when an OAB update is checked for. Does a restart (either of the laptop or of Outlook) not resolve the situation? Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk] Sent: Wednesday, December 07, 2011 11:10 AM To: MS-Exchange Admin Issues Subject: Outlook issues after changing domain password? Has anyone encountered issues before where, for some users, after changing their domain passwords, Outlook 2007 or 2010, usually in cached mode, prompts for credentials seemingly randomly, despite sending and receiving email just fine? I’ve seen this a couple of times this week. The most recent Outlook had the yellow exclamation symbol on the taskbar icon and complained that it couldn’t connect to Exchange, despite being connected to the LAN at the time – I asked the user to change their password whilst I watched, at which point it seemed to connect. So far the only common factor I’ve noticed is cached mode, and laptop users so whilst they can’t recall exactly when, they may have been offsite when they changed their password. When the problem occurs they are able to login using Outlook WebApp and it only seems to affect Outlook, no other file/print or other domain resources. Our server is a multi-role CAS/HT/MBX running 2010 SP1 RU3v3. 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