Michael,

A while back you posted on your blog how to install SP2 for Exchange 2010.  
With the addition of UR1, how does that fall into the procedure?

From: Michael B. Smith [mailto:mich...@smithcons.com]
Sent: Thursday, March 08, 2012 2:08 PM
To: MS-Exchange Admin Issues
Subject: RE: BB's keep hard deleting Outlook Contacts

Are you certain that you are running the most recent release of BES? And I'd 
recommend an update to 2010 SP2 UR1.

From: Binner, Lori A 
[mailto:lbin...@jjkeller.com]<mailto:[mailto:lbin...@jjkeller.com]>
Sent: Thursday, March 08, 2012 2:00 PM
To: MS-Exchange Admin Issues
Subject: BB's keep hard deleting Outlook Contacts

Hello-
We have a new MS Exchange 2010 SP1 system and new BES 5.0 server...about 100 
devices syncing.

We set-up our users to sync both their regular Outlook contacts folder and also 
a "Blackberry" contacts folder. For some reason, the contacts in the Blackberry 
book seem to be getting hard deleted from the device and/or BES? And then, they 
get hard deleted in their Outlook client. We go to the Recoverable items Folder 
and move them back, but now it has happened again. Our contacts are set not to 
purge on the Exchange system and we do not see anything on the BES default 
policy that would cause this. Perhaps we're missing a setting somewhere?

Has anyone else seen this happen and know what we may look at?

Thanks, Lori




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