Hi Paul: Sorry for pointing out a possible Captain Obvious answer, but has anyone checked the client to see if the auto-archive feature was turned on?
John M. -----Original Message----- From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Friday, November 30, 2012 2:52 PM To: MS-Exchange Admin Issues Subject: Not - Resolved, sort of: More retention woes Well, I spoke too soon apparently. The retention on the folders is correct, but the emails within those folders has been deleted again. I don't know what the heck is going on here. It's crazy. We restore the email, look at the retention and it says that it's inheriting the folder retention of 7 years, but then it deletes it. And it appears to just be on this one PST that we imported. > -----Original Message----- > From: Maglinger, Paul [mailto:pmaglin...@scvl.com] > Sent: Friday, November 30, 2012 9:45 AM > To: MS-Exchange Admin Issues > Subject: RE: Resolved, sort of: More retention woes > > Thank you, thank you. I'm here all week. > Make sure you visit the Grab a Byte Bar and Grill on the other side of > the casino and ask for the gyro special! > > So I have to ask... Has anyone found the MailboxRepairRequest useful? > It seems really cumbersome to me, especially having to look in the > event viewer for problems and having to specify every test you want to > run instead of a "run all" option. And if it actually worked, that would be a plus too. > > -Paul > > > -----Original Message----- > > From: Michael B. Smith [mailto:mich...@smithcons.com] > > Sent: Friday, November 30, 2012 9:28 AM > > To: MS-Exchange Admin Issues > > Subject: RE: Resolved, sort of: More retention woes > > > > *clap* *clap**clap**clap**clap* > > > > -----Original Message----- > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com] > > Sent: Friday, November 30, 2012 10:15 AM > > To: MS-Exchange Admin Issues > > Subject: Resolved, sort of: More retention woes > > > > We now join our Exchange Administrator, sitting at his cube > > pondering a problem > with > > the SCO servers when the user with the returning retention policies > > arrives and says that everything looks great this morning. All the > > retention policies are okay and his email is in place. A call to > > the Backup Admin confirms that last night's backup was successful! So I make the following conclusions: > > > > 1 - The users problem was caused by database corruption. > > 2 - The corruption was not detected by a MailboxRepairRequest. > > 3 - The corruption was detected by Symantec BackupExec. > > 4 - The problem wasn't noticed on the Exchange server until I tried > > to move the > active > > database to another server. > > 5 - The problem was resolved by suspending database copy and > > reseeding the database. (User has not seen any indication of data > > loss) > > > > Just letting y'all know. > > > > -Paul > > > > > -----Original Message----- > > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com] > > > Sent: Wednesday, November 28, 2012 2:59 PM > > > To: MS-Exchange Admin Issues > > > Subject: RE: More retention woes > > > > > > And now the continuing saga of the retention policies that wouldn't die... > > > > > > The import finished and the folders reverted back to the default > > > policy and all the items therein were deleted again. I got a call > > > from our backup administrator saying that the Personal Archive > > > database backup was failing. I ran a mailboxrepairrequest (which > > > made me wonder where this pile of "code" came from) and it didn't > > > show any errors. On > a > > whim, I tried to move the active PA database to the other DAG member. > > > It was happy to do so, but informed me that there was a > > > replication problem and the copy status for the database on the > > > original DAG member failed. I suspended copy and reseeded the > > > database and it now appears to > > be healthy. > > > > > > So now we're going to try the import again to see if, 1 - If > > > reseeding the database will fix the retention policy issues on the > > > user's mailbox, and 2 - If the import is somehow causing the corruption. > > > > > > Stay tuned - same Bat-time, same Bat-channel. > > > > > > -Paul > > > > > > > -----Original Message----- > > > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com] > > > > Sent: Monday, November 26, 2012 2:39 PM > > > > To: MS-Exchange Admin Issues > > > > Subject: RE: More retention woes > > > > > > > > I'm importing again from the pst and what it looks like is that > > > > when it creates the > > > initial > > > > folder in the personal archive it will get the default > > > > retention policy. If while in the process of the import you go > > > > to that folder and change the retention policy, then all > > > of > > > > the folders under that policy that have already been created > > > > will inherit the parent policy BUT (and we're trying to verify > > > > this) it appears that any subfolder that is imported after that > > > > will get the default policy > > instead of inheriting the parent policy. > > > > Emails that are imported into the folders appear to be > > > > inheriting the folder policy as expected. I'm waiting for the > > > > import to finish and then we'll see what the policies > > > look > > > > like. I'll let y'all know. > > > > > > > > > -----Original Message----- > > > > > From: Michael B. Smith [mailto:mich...@smithcons.com] > > > > > Sent: Monday, November 26, 2012 1:55 PM > > > > > To: MS-Exchange Admin Issues > > > > > Subject: RE: More retention woes > > > > > > > > > > I certainly don't speak for everyone, but I haven't seen this > > > > > occur, the way you describe it. > > > > > > > > > > I would need to know a lot more details before attempting to diagnose. > > > > > > > > > > -----Original Message----- > > > > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com] > > > > > Sent: Monday, November 26, 2012 2:01 PM > > > > > To: MS-Exchange Admin Issues > > > > > Subject: More retention woes > > > > > > > > > > Exchange 2010, SP2 > > > > > A user we set up on Personal Archive and retention had a bunch > > > > > of email > > > disappear > > > > > from various sub-folders in his personal archive. We restored > > > > > them from a > > > recovery > > > > > database to a PST and re-imported them back to the PA. Today > > > > > he looks and they > > > > are > > > > > gone again. The retention policies that he set on the folders > > > > > reverted back to the default parent-folder policy instead of > > > > > what he set them at. It looks like items > > > were > > > > > deleted the evening after we re-imported them. I don't have > > > > > retention policies set > > > on > > > > > any folders in the PA, but I understand that the default > > > > > policy would be inherited > > > > from > > > > > the mailbox if no policy was set. Is anyone else seeing > > > > > retention policies reverting back to the parent policy? > > > > > > > > > > -Paul > > > > > > > > > > > > > > > --- > > > > > To manage subscriptions click here: http://lyris.sunbelt- > > > > software.com/read/my_forums/ > > > > > or send an email to listmana...@lyris.sunbeltsoftware.com > > > > > with the body: unsubscribe exchangelist > > > > > > > > > > > > > > > --- > > > > > To manage subscriptions click here: http://lyris.sunbelt- > > > > software.com/read/my_forums/ > > > > > or send an email to listmana...@lyris.sunbeltsoftware.com > > > > > with the body: unsubscribe exchangelist > > > > > > > > > > > > --- > > > > To manage subscriptions click here: http://lyris.sunbelt- > > > software.com/read/my_forums/ > > > > or send an email to listmana...@lyris.sunbeltsoftware.com > > > > with the body: unsubscribe exchangelist > > > > > > > > > --- > > > To manage subscriptions click here: > > > http://lyris.sunbelt-software.com/read/my_forums/ > > > or send an email to listmana...@lyris.sunbeltsoftware.com > > > with the body: unsubscribe exchangelist > > > > > > --- > > To manage subscriptions click here: http://lyris.sunbelt- > software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe exchangelist > > > > > > --- > > To manage subscriptions click here: http://lyris.sunbelt- > software.com/read/my_forums/ > > or send an email to listmana...@lyris.sunbeltsoftware.com > > with the body: unsubscribe exchangelist > > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist