Hi Paul:
Sorry for pointing out a possible Captain Obvious answer, but has
anyone checked the client to see if the auto-archive feature was turned on?
John M.
-----Original Message-----
From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
Sent: Friday, November 30, 2012 2:52 PM
To: MS-Exchange Admin Issues
Subject: Not - Resolved, sort of: More retention woes
Well, I spoke too soon apparently. The retention on the folders is correct,
but the emails within those folders has been deleted again. I don't know
what the heck is going on here. It's crazy. We restore the email, look at
the retention and it says that it's inheriting the folder retention of 7
years, but then it deletes it. And it appears to just be on this one PST
that we imported.
> -----Original Message-----
> From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
> Sent: Friday, November 30, 2012 9:45 AM
> To: MS-Exchange Admin Issues
> Subject: RE: Resolved, sort of: More retention woes
>
> Thank you, thank you. I'm here all week.
> Make sure you visit the Grab a Byte Bar and Grill on the other side of
> the casino and ask for the gyro special!
>
> So I have to ask... Has anyone found the MailboxRepairRequest useful?
> It seems really cumbersome to me, especially having to look in the
> event viewer for problems and having to specify every test you want to
> run instead of a "run all" option. And if it actually worked, that would
be a plus too.
>
> -Paul
>
> > -----Original Message-----
> > From: Michael B. Smith [mailto:mich...@smithcons.com]
> > Sent: Friday, November 30, 2012 9:28 AM
> > To: MS-Exchange Admin Issues
> > Subject: RE: Resolved, sort of: More retention woes
> >
> > *clap* *clap**clap**clap**clap*
> >
> > -----Original Message-----
> > From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
> > Sent: Friday, November 30, 2012 10:15 AM
> > To: MS-Exchange Admin Issues
> > Subject: Resolved, sort of: More retention woes
> >
> > We now join our Exchange Administrator, sitting at his cube
> > pondering a problem
> with
> > the SCO servers when the user with the returning retention policies
> > arrives and says that everything looks great this morning. All the
> > retention policies are okay and his email is in place. A call to
> > the Backup Admin confirms that last night's backup was successful! So I
make the following conclusions:
> >
> > 1 - The users problem was caused by database corruption.
> > 2 - The corruption was not detected by a MailboxRepairRequest.
> > 3 - The corruption was detected by Symantec BackupExec.
> > 4 - The problem wasn't noticed on the Exchange server until I tried
> > to move the
> active
> > database to another server.
> > 5 - The problem was resolved by suspending database copy and
> > reseeding the database. (User has not seen any indication of data
> > loss)
> >
> > Just letting y'all know.
> >
> > -Paul
> >
> > > -----Original Message-----
> > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
> > > Sent: Wednesday, November 28, 2012 2:59 PM
> > > To: MS-Exchange Admin Issues
> > > Subject: RE: More retention woes
> > >
> > > And now the continuing saga of the retention policies that wouldn't
die...
> > >
> > > The import finished and the folders reverted back to the default
> > > policy and all the items therein were deleted again. I got a call
> > > from our backup administrator saying that the Personal Archive
> > > database backup was failing. I ran a mailboxrepairrequest (which
> > > made me wonder where this pile of "code" came from) and it didn't
> > > show any errors. On
> a
> > whim, I tried to move the active PA database to the other DAG member.
> > > It was happy to do so, but informed me that there was a
> > > replication problem and the copy status for the database on the
> > > original DAG member failed. I suspended copy and reseeded the
> > > database and it now appears to
> > be healthy.
> > >
> > > So now we're going to try the import again to see if, 1 - If
> > > reseeding the database will fix the retention policy issues on the
> > > user's mailbox, and 2 - If the import is somehow causing the
corruption.
> > >
> > > Stay tuned - same Bat-time, same Bat-channel.
> > >
> > > -Paul
> > >
> > > > -----Original Message-----
> > > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
> > > > Sent: Monday, November 26, 2012 2:39 PM
> > > > To: MS-Exchange Admin Issues
> > > > Subject: RE: More retention woes
> > > >
> > > > I'm importing again from the pst and what it looks like is that
> > > > when it creates the
> > > initial
> > > > folder in the personal archive it will get the default
> > > > retention policy. If while in the process of the import you go
> > > > to that folder and change the retention policy, then all
> > > of
> > > > the folders under that policy that have already been created
> > > > will inherit the parent policy BUT (and we're trying to verify
> > > > this) it appears that any subfolder that is imported after that
> > > > will get the default policy
> > instead of inheriting the parent policy.
> > > > Emails that are imported into the folders appear to be
> > > > inheriting the folder policy as expected. I'm waiting for the
> > > > import to finish and then we'll see what the policies
> > > look
> > > > like. I'll let y'all know.
> > > >
> > > > > -----Original Message-----
> > > > > From: Michael B. Smith [mailto:mich...@smithcons.com]
> > > > > Sent: Monday, November 26, 2012 1:55 PM
> > > > > To: MS-Exchange Admin Issues
> > > > > Subject: RE: More retention woes
> > > > >
> > > > > I certainly don't speak for everyone, but I haven't seen this
> > > > > occur, the way you describe it.
> > > > >
> > > > > I would need to know a lot more details before attempting to
diagnose.
> > > > >
> > > > > -----Original Message-----
> > > > > From: Maglinger, Paul [mailto:pmaglin...@scvl.com]
> > > > > Sent: Monday, November 26, 2012 2:01 PM
> > > > > To: MS-Exchange Admin Issues
> > > > > Subject: More retention woes
> > > > >
> > > > > Exchange 2010, SP2
> > > > > A user we set up on Personal Archive and retention had a bunch
> > > > > of email
> > > disappear
> > > > > from various sub-folders in his personal archive. We restored
> > > > > them from a
> > > recovery
> > > > > database to a PST and re-imported them back to the PA. Today
> > > > > he looks and they
> > > > are
> > > > > gone again. The retention policies that he set on the folders
> > > > > reverted back to the default parent-folder policy instead of
> > > > > what he set them at. It looks like items
> > > were
> > > > > deleted the evening after we re-imported them. I don't have
> > > > > retention policies set
> > > on
> > > > > any folders in the PA, but I understand that the default
> > > > > policy would be inherited
> > > > from
> > > > > the mailbox if no policy was set. Is anyone else seeing
> > > > > retention policies reverting back to the parent policy?
> > > > >
> > > > > -Paul
> > > > >
> > > > >
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