In the tracking logs, look at the RecipientStatus column. This shows where the emails are being delivered.
The [deliver] event also "proves" that the email was delivered. If he won't accept that, you're fighting a losing battle already :) From: bounce-9586819-8066...@lyris.sunbelt-software.com [mailto:bounce-9586819-8066...@lyris.sunbelt-software.com] On Behalf Of Tammy George Sent: 04 March 2013 15:47 To: MS-Exchange Admin Issues Subject: Email receipt mystery Hello. A user who reports he's not receiving some emails sent to him from a few specific users (possibly more). Our environment is Exchange 2010. After much testing, we've determined the following (from the user's perspective): - all emails sent to him from User A using Outlook are received (including Unix hosted mailing lists & not) - all emails sent to him specifically from User A using OWA are received. - emails sent to him via a Unix hosted email list from User A using OWA are NOT received. - I sent a message from OWA to the same Unix hosted email list which he's a member of and he received them ok. >From the Exchange server's point of view: Tracking Log Explorer shows that all messages are being received by the User. He's searched his mailbox, checked his filtering/rules and is confident they were not received. I have message IDs of the 'unreceived' messages as well as subject, etc. Is there any additional way I can prove these messages were delivered to the user's mailbox and where they may be? Thank you. - Tammy --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
