We're using Netbackup here, and just recently implemented GRT (Granular 
Recovery Technology).  We've been getting good backups the whole time, and now 
are able to recover to the individual message level.  We have a 3 node DAG here.

From: Tom Miller [mailto:tominyorkt...@gmail.com]
Sent: Monday, April 01, 2013 6:30 PM
To: Heaton, Joseph@Wildlife; MS-Exchange Admin Issues
Subject: Backup Exec 2013 and Exchange 2013 issues - Symantec's response

I've been having issues with Backup Exec backing up my Exchange 2010 SP3 
environment.  I've had the same issues since we migrated to Exchange 2010 and 
that was on SP2.

Backup Exec 2012 (and Backup Exec 2010 before I upgraded) always failed on 
Exchange DAGs here  This is a VMware environment.  Exchange is on Windows 2008 
R2 servers.  My environment is simple:  two CAS servers, two DAG servers.

I opened a support request with Symantec about the issue  The response I 
received is:

 I would like to inform you that exchange 2010 SP3 is not yet supported by the 
latest version of BE at the moment.

By not supported I mean that BE has not been tested with Exchange 2010 SP3 
officialy. Support for the same may be expected in upcoming releases

About the VSS writers, BE calls them during the backup to take a snapshot of 
the databases and logs. But due to some reason the writers fail again and again 
and cause the backup job to fail inturn.

In this case, I would suggest you to contact Microsoft Support to fix the VSS 
writer issue. Once fixed, you can continue taking backups successfully. Just 
make sure that the Advanced Open File Option is not selected in the backup as 
it is not recommended for exchange.
Well...that sucks.  I didn't know about the advanced open file. so I'll disable 
that and give it another try.  So, what are you folks using for backup?  The 
vss writers are always stable, at least when I check.

Tom



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