Is this an internal wireless network? If so, has anyone checked that network traffic?
What happens if they turn off wireless and go through the carrier? Regards, Don Guyer Catholic Health East - Information Technology Enterprise Directory & Messaging Services 3805 West Chester Pike, Suite 100, Newtown Square, Pa 19073 email: dgu...@che.org<mailto:dgu...@che.org> Office: 610.550.3595 | Cell: 610.955.6528 | Fax: 610.271.9440 For immediate assistance, please open a Service Desk ticket or call the helpdesk @ 610-492-3839. [cid:image001.jpg@01CE5158.BBBD7290] From: phil levine [mailto:plevin...@yahoo.com] Sent: Monday, May 13, 2013 7:48 PM To: MS-Exchange Admin Issues Subject: ActiveSync connection issue I am working with a company that has about 1500 activesync devices. We are running into an issue in the actual headquarters where users in the office are having difficulty accessing their mail through the wireless WAN connection. They occasionally receive an unable to connect error on their device. Looking at the CAS servers there are no 3007 or 3014 errors saying that the servers are dropping connections. Is there anything in particular I should be checking? Estimates are that about 1000 of the devices are trying to connect through this connection. Users do not receive this error when they are at home or anywhere else using the wireless connection. Thanks Phil --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist Confidentiality Notice: This e-mail, including any attachments is the property of Catholic Health East and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email. --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist
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