> From: Greg Folkert > Think about this, if you "commercial" product was as well documented, > would you infact buy support at the costs associated with > that? I know I > would not (and don't) because I do have of documentation. > > Try this visualization a moment: > Microsoft Exchange, a "well documented" system... many > undocumented features. Many features that are critical to well > running system. You pay $OMFG_SUPPORT fees, either > yearly or per > incident. Per incident is ay a minimum of $150.
By continuing to post such propaganda once again, the BEST WAY to get Microsoft support for free is overlooked: The Microsoft Newsgroups are hosted (for free) on Microsoft servers. nntp://msnews.microsoft.com It's silly to try to excuse one set of bad behavior by (misdescribing) another set -- Exim and this list are EXCELLENT and do not need such excuses anyway. These groups are roughly comparable to THIS EXCELLENT Exim support list except that they are far more extensive in the number of subjects. There is practically no spam, and practically no abuse. Answers comparable to "RTM" are accompanied by the name of the manual, source, page number or other search terms -- usually a request gets both: manual/documentation sources and direct advice on "how to" solve the problem. One doesn't even need a "news feed" since it is possible to connect directly to these servers for both reading and posting. You will typically* get BETTER and probably QUICKER answers from the newsgroups than by calling and paying for support. Paying for support is only for the inexperienced Microsoft admin, or in very special cases where you are going to need to escalate to level 3 etc. -- even then, you will likely get much better support from the newsgroups and if you must call be better prepared. *'Typically' will vary mostly by the quality of the question you ask. How specific and how carefully you document your problem. It is odd that a well-formed question is not answered within the first day. Most problems that linger on are due to the original poster "dribbling out" the symptoms instead of following the first requests for further tests or experiments and accurately reporting the results (e.g., IPconfig, nslookup etc for IP problems) nntp://msnews.microsoft.com You can pay more but you cannot (likely) buy better. -- Herb Martin, MCSE, MVP [EMAIL PROTECTED] http://LearnQuick.Com 512 388 7339 -or- 1 800 MCSE PRO Accelerated MCSE in a Week Seminars -- ## List details at http://www.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://www.exim.org/eximwiki/