Well said Alex! so true, some (not all) owners and their staff just don't
give a s*** about their reputation, that's all.

2009/3/17 Alexander Lebedeff <[email protected]>

> I'll have to agree with Robert (his post is quoted in past issues) on all
> his points -- Moscow restaurants are a drag.  Way too often.
>
> And Alina mentioned that "Restaurant owners should be reading this."
> Absolutely, Alina, people in the Moscow restaurant industry do read these
> posts.  :)  But yeah, mostly expats, and not the people who need a good kick
> in the butt.  :(
>
> Going to a restaurant should be a pleasure.  It should be an experience
> where for a couple of hours you can relax, and enjoy the process of paying
> money to people who make you feel like a guest in their establishment.
>
> So, personally, I generally favor "local" joints.  Not quite
> "holes-in-the-wall," but more earthy, normal places, where one can build a
> relationship with the waiters, and be treated extremely nicely.  As in,
> getting a beer within a minute.  (For Moscow, that's like record time.)
>
> I generally do avoid "Name" restaurants, because they do tend to suck.  Way
> badly.  I don't mind spending hard-earned money -- I love it! -- but I hate
> getting ripped off.  A couple of mentioned places, such as Darbar and
> Pushkin are yes, worth it -- IMHO -- but they are exceptions.
>
> But -- erk -- one thing is, I now speak exclusively Russian with the wait
> staff, wherever I go.  I used to speak English to them.  So that's a factor
> to consider, if you're speaking English to a waitron.  Ten years ago, you'd
> automatically get the best seat in the house, and a free glass of
> champagne.  But hey, bummer, things have changed.  The reality is, Eastern
> culture, sociologically, tends to avoid actively-taxing situations, so being
> an English-speaking customer NOW lowers you on their "priority list,"
> because the staff wants to avoid the challenge of dealing with you.  It's
> sad, but true.  (Speaking as a bearer of both cultures.)
>
> My advice, for people who like a good restaurant experience:
>
> 1)  Be careful with "Name" places.  Don't fall for glossy ads in magazines,
> for the "feel."  Just because a restaurant can hire talented graphic
> designers and content-writers doesn't mean its chefs are any good.
>
> 2)  Avoid middle-class chains these days, unless someone tells you verbally
> otherwise.  Yes, "Kofe Hauz" bites the big one.  Many middle-class chains
> are obviously cutting corners, and reducing themselves to the "rip-off"
> level.
>
> 3)  You can tell a lot about a place, if they've raised their prices
> "because of the crisis."  If more than 20%, they're putting you on.  Well,
> maybe not "putting you on," but certainly not showing care for your
> continued patronage.
>
> 4)  Learn "Restaurant Russian."  It involves a few dozen words, and it
> works wonders with the staff.  I am a qualified witness.
>
> 5)  Mainly... Follow the advice of your friends.  Ask actively.  Heeding
> advice posted on the expat list is OK too, since, if you have a crappy time
> at a recommended place, you can always flame the sender.  :)
> Diplomatically, of course  :) :)
>
> All the best,
>
> -Alexander
>
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