On Thu, 2007-08-30 at 10:07 +0200, Stephane Delcroix wrote: > Hey all, > > Yeah, I still prefer bugzilla for bug or 'problems', but I'm only one > voice in the f-spot community. > Let me argument a bit on this... for the past few months, I think I'm > the main bugs closer in f-spot, for bugs reported on bgo > (bugzilla.gnome.org), the ml (mailing list) or the IRC channel. As such, > I spend some (too much) time everyday reading both three channels (plus > from time to time, bugs reported in bnc, launchpad and debian bts, cause > some bugs are not forwarded upstream). > > * Reporting bugs once... > The most annoying thing is answering the same things to the same > question twice on the IRC and the ml, to realize some seconds after that > the same guys also filed an item to bgo. I can deal with the annoyance > (not always with enough diplomacy though) but it's very time consuming, > and my time resources for f-spot are scarce with a full-time job, a new > born at home and an illusion of social life I'd like to keep. > > * Bugs on the ml (and irc) > There's no problems about reporting bugs on ml. But when a bug is > reported in the ml, if it's not answered and addressed in a few days (a > few minutes for IRC), it slips out of the RADAR... unanswered, and the > users is left unhappy. > More than that, the ml is not the good medium to discuss non-trivial > bugs (cause it pollutes the list) nor the place for bug we can't solve > immediately. I never look back in the (> 3000) messages in my > f-spot-list folder, but I browse the bug list (~300, including > enhancement requests) on a regular basis just to see if there's some we > could solve with the assets (codebase) we have now. > So, I didn't said it's bad to report bugs on the ml, I'm just saying > that's not the best place to track it until it solved. > > * What's the ml/IRC for then ? > Everything else. Posting questions, discussing ideas, ranting on users > (for devs), ranting on devs (for users), discussing already reported > bugs (current pattern on IRC) and patches, getting help on how to get > involved, chatting about the weather and personal life and more... > > * About a forum or alternate discussions places (launchpad, ...) > Oh no, not a forum, it's so 90's :). No kidding, I have nothing about > fora or yet another alternate discussion place, but personally, I won't > have time to read yet another source of informations. > > * So what ? > So, to answer your three initials questions > > 1 The user is doing something wrong or is expecting something that was > > not intended by the developers. > That's an usability bug, report it ;) Or an enhancement request. > > > 2 There is a problem specific to only his/her system (computer). > Blame the application if the platform is faulty. It's a common > pattern ;) Report it, you're probably not alone, and we should deal with > faulty platforms... > > > 3 There is a bug in the application > Hey, that's a bug. Report it ;) > > regards > > s >
me [EMAIL PROTECTED] Really there is no wrong way to report a problem there are just methods that will make things easier for the maintainers and as a result make it more likely that your problem will get attention. Bugs are especially useful because they track status in a way that is really impossible to do on a list or forum. If you would also like to open your problem for broader discussion here then feel free to bring it up but include a link to the bug so that people reading the archives can find the resolution and Stephane's head doesn't explode. --Larry PS> Stephane is being modest, he is definitely the main bug closer. _______________________________________________ F-spot-list mailing list F-spot-list@gnome.org http://mail.gnome.org/mailman/listinfo/f-spot-list