I wrote an xarf-login-attack.local action to connect from F2B to OTRS via REST-Api, create a ticket in OTRS and include the ticket number in the XARF-Mail to easy track reactions.

For those interested:
The file itself: https://github.com/OiledAmoeba/Fail2Ban/blob/master/xarf-login-attack.local
The repo (for readme.md): https://github.com/OiledAmoeba/Fail2Ban

Am 2020-08-26 14:35, schrieb Florian Ruhnke (OiledAmoeba) via Fail2ban-users:
He,

from time to time, some recipients of our XARF emails respond with
"additional information required" or simply "thank you, the service
has been suspended".
We would like to record these answers with our ticket system (OTRS).
Does anyone know of a way to use OTRS as the sender for XARF mails so
that these mails already contain a ticket number when they are sent
and not only when someone replies to them?

Greetings
Florian

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