Dr. Rose responds in his blog:
http://dwave.wordpress.com/2007/02/01/a-great-question/

I don't fully agree with the response but still a excellent read :)

If hypothesis #2, that Dr. Rose proposes, is true, it means that the
R&D Group and New Product Initiative Group of a company are directed
by the sales and marketing teams since they are usually in close
contact with the customer and know what the customer wants.  (long
sentence, watch for idea wraps)

I am sure that IBM spends a large amount of its resources on what the
customer really wants, but I think IBM has spend a lot time and money
on inventions that were not driven by customer demands. Some of them
succeeded, while others failed. Those that succeeded have been
"integrated" and commoditized (yes including cheap knockoffs) so much
that now it is hard to see that these innovations were NOT driven by
customer demands. IBM's work on RISC, Speech Recognition and Fractals
comes to mind.
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