On 2015-08-01 11:48 +0200, Hendrik Leppkes wrote: [...] > I don't have a very strong opinion on the bug tracker, I've seen > better and worse systems than trac, but keeping the existing issues is > probably a good idea - even if a lot of them are user support > questions and not actual issues.
Just curious. Why do you think that many of the issues are user support? I am following all changes to the bug tracker and I do not have that impression. More the opposite, clear support questions are closed quickly and the reporter is pointed at the -user ML. Having said that, I think we should always give the reporter the benefit of doubt. That's how it is done mostly. Usually reporters are asked if doing X resolves their problem and if yes the issue is closed. Often in the progress bugs and usability issues are found and fixed. I think it's very important after all. Anyway, this is really getting off-topic, so maybe a new thread should be started if you have serious concerns. [...] Alexander
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