Frank  Boateng, YAN QUAN  LIU,  (2014) "Web 2.0 applications’ usage and 
trends in top U. S. academic libraries", Library Hi Tech, Vol. 32 Iss: 1


Purpose - This paper aims to explore Web 2.0 technologies 
usage and trends in the top 100 U. S. academic libraries as exemplified 
through the academic library websites.
Design/methodology/approach - The top 100 universities were selected from the 
U. S. News & 
World Report’s (USNWR) 2013 ranked list’s top 100 of the best colleges 
in the United States. Content analysis was used in terms of quantitative 
approach. A checklist was developed as the main research instrument 
based on other checklists and questionnaires. Each of the selected 
university library websites were visited within a period of two weeks to 
explore implementation and usage of web tools including, SNS, blog, 
RSS, wikis, podcast/vodcast, and social bookmarking/tagging.
Findings - All 100 academic libraries had a social media presence on Facebook 
and Twitter, making SNS the most widely applied Web 2.0 tool. The wiki 
was the least applied Web 2.0 technology with 34% participation rate. 
Blog was the second most popular tool with 99% participation rate, 
followed by RSS and IM/Chat with 97% and 91% respectively. The vodcast 
and podcast had 47% and 46% participation rates respectively, social 
bookmarking/tagging were also used by 39% of the academic libraries. 
Research limitations/implications - This study is 
completely based on publicly available data regarding usage of Web 2.0 
applications. Web 2.0 tools used on library intranets were not analyzed 
for this study. Outcomes suggest academic libraries are increasingly 
using Web 2.0 applications to promote themselves, enhance library 
services, and highlight resources to patrons.
Originality/value - This is the first research that draws an overall picture of 
the usage and trends of Web 2.0 applications in the top 100 U. S. academic 
libraries. This study demonstrates some noticeable patterns regarding 
usage, trends, and adoption which are relevant to how Web 2.0 
applications are perceived and used within academic libraries. The study 
provides academic libraries with helpful information to better meet 
their user needs by effectively applying Web 2.0. Additionally, library 
managers, librarians and other libraries may also find this research 
beneficial as they plan to deploy Web 2.0.



STEPHEN B. ALAYON
Data Bank Senior Information Assistant
Library and Data Banking Services Section
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Email Add: [email protected], [email protected]

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