In a message dated 5/29/2001 4:28:59 PM EST, [EMAIL PROTECTED] writes: > The problem is, unlike the actual > manufacturer, they are rarely supplied with enough replacement units to > be able to just make a decision to trade the broken model with a new > sealed or out of box model. I think a bigger problem with warranty repairs is being unable to reproduce the problem. Sometimes problems only occur under rare combinations of operating system, scsi (or usb) controller, room temperature, or phase of the moon <smile>. Regards, Ed Hamrick
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