Hi, Austin-- Your point is well taken, that different divisions of Nikon are probably involved here, and not all run at the same level of competence. The point remains that a manufacturer with a name like Nikon (or any number of other names you'd care to mention) has a vested interest in protecting and supporting that name, which is worth $millions$ to their continuing sales. This is the point I've been trying to make in these QC discussions(albeit perhaps obliquely, and not that we can do much about it but bitch), and I *think* it's the point Art is driving at (not that Art needs me to defend him). Any CEO that lets his (or her, in the case of HP) customer-service departments get away from them can be in for a world of hurt, sales-wise. It's just not smart business, even if it takes years to make itself felt. Best regards--LRA >From: "Austin Franklin" <[EMAIL PROTECTED]> >Reply-To: [EMAIL PROTECTED] >To: <[EMAIL PROTECTED]> >Subject: RE: filmscanners: Nikon Service >Date: Thu, 19 Jul 2001 11:19:20 -0400 > > > Even with your nice expensive Nikon scanner, I STILL own a lot more > > Nikon equipment dollar per dollar than you do, and I can speak with > > years of experience with their equipment as to what has happened to the > > quality of the stuff and their repair service. > >What Nikon equipment do you own, Art? Why I ask, is just because it's >Nikon, doesn't mean it's the same division. Typically, in a company as >large as Nikon, the divisions are very distinct, and one division's >"performance" isn't necessarily going to be the same a others. > >Interestingly enough, there was no link for "support" on their web site, so >I couldn't find out if the same repair depots are used for the camera gear >and for scanners. > >Does Nikon have any web based support for the scanners? If so, what's the >URL? I did find "NikonNet" (real obvious that this is a link to support >;-/ ) and then "NikonTech" (very buried, and surrounded by a lot of stuff >that has nothing to do with technical support...)...but the link to >www.nikontechusa.com gave me a DNS error. > _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp
