And the chant of the crowd grows louder: "Ham...rick Ham...rick Ham...rick" :-)
-----Original Message----- From: Owen P. Evans [mailto:[EMAIL PROTECTED]] Sent: Thursday, October 04, 2001 2:30 PM To: Filmscanners Subject: filmscanners: Silverfast Ai and Silverfast HDR [snip discouraging customer support story] Today I had not had a reply so I sent a second notice and I received a telephone call this afternoon from their customer service. They do not give HDR updates for free! They will refund my $45 and we are finished. The customer service rep, Annie, was very pleasant and firm with the policy. She felt that maybe Mr. O'Daniel may have been dealing with Germany because Lasersoft Imaging Inc. of the USA will not do this! There you have my experience. As for me; I'm sticking with Vuescan like I have all year and who updates the product on a weekly basis...FOR FREE! Sorry for the long post. Owen Owen P. Evans Osgoode, Ontario. Canada (near our nation's capital; Ottawa) [EMAIL PROTECTED] J.33-3
