Hi everybody, as you may remember, I addressed this list two weeks ago because my freshly delivered Minolta Dimage Scan Elite II turned out to be defective right out of the box (banding and "telephone wires", see http://schmode.net/banding_channels.jpg for details).
Here's what happened during the last two weeks regarding this issue: - Two e-mails to the Minolta staff have remained completetely unanswered. This is particularly annoying because I did not only *report* the issue but *asked* if this was a known fault, and how it should be dealt with regarding repair and/or replacement of the unit. - The latter was decided two days later when I *phoned* Minolta Germany on the issue. They decided to replace the unit but wanted to do the exchange procedure via my dealer, that is, have me send the defective unit to where I bought it. My dealer decided to have the replacement unit sent to me directly from Minolta but again this was something Minolta wasn't capable of :-( they sent it to my dealer where it should arrive today, so I'm hopeful to finally have it here by Tuesday or so. - My dealer informed me that this was the third (!) unit that had been returned to him due to quality flaws. Up to now I know of at least five Scan Elite II units. Oddly enough, none of the problems, as far as I know them, have been absolutely identical. The three faulty units I have some information of (including mine) have flaws as follows: 1. The "banding plus telephone wires" issue (my unit) 2. The "telephone lines" issue only 3. A failure in the illumination system (lamp or lamp power supply) just after the fourth (!) slide scanned. As the faults seem to be quite numerous in ratio to units sold but always (at least a little) different in appearance, I guess Minolta have a serious quality control problem. If yes, it would explain why the Minolta folks are extremely reluctant as to leaking information to those who experienced trouble with their units. As soon as the new unit is delivered, I'll be here with the latest news ;-)) See ya - Ralf -- My animal photo page on the WWW: http://schmode.net Find my PGP keys (RSA and DSS/DH) on PGP key servers (use "TrustCenter" certified keys only) ---------------------------------------------------------------------------------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body