Check to make sure that the SCSI termination switch on the back of the SS4000 is set correctly. If it's the last device in the chain the switch should be "on" otherwise "off".
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of [EMAIL PROTECTED] Sent: Sunday, February 09, 2003 12:52 PM To: [EMAIL PROTECTED] Subject: [filmscanners] SS4000--need help troubleshooting I took my SS4000 apart a while back to blow dust off the mirror. In the process, I broke loose one of the wires to the upper microswitch on the inside of the front door. I was able to solder it back on and the scanner seemed to work OK. I just tried to do some scans today after a several week hiatus. Here are the problems. I have a Dell 930 Pentium III with a SIIG SCSI board. The scanner is the only external device. I have an internal JAZZ drive that works fine. OS is Win2000. 1. With the scanner turned off, the computer starts fine and seems to run OK. A SCSI Bus scan shows no device on SCSI ID#4, the ID set on the back of the SS4000. 2. If I turn the scanner on before booting, the computer will delay several minutes as the SCSI ROM is being loaded right after the Video card ROM appears just after bootup. It will continue to load but when the low-res "Windows is starting up..." red/white/blue screen starts, the progress bar freezes about 2/3 the way through. If I shut down the ss4000 at that point, Windows will continue to load almost immediately. 3. One nice thing about the SS4000 has been that you can turn it on anytime the computer is up and running and start scanning without having to reboot. When I boot the computer now with the SS4000 off, and then later turn it on, the computer experiences periodic freezes for a few second. 4. I tried to reinstall the ss4000 firmware after booting with the scanner off and turning it on post-boot. The SS4000 firmware program reports it can't find the device. 5. I have an HP 4C SCSI scanner that is running fine. They are not strung together; I simply move the SCSI cable between these two devices. I presume the SCSI cable is OK because the HP operates normally. 6. I just reopened the SS4000 and all the connectors are seated properly and the soldered wire is still holding fast. Any ideas or suggestions? Time to send the SS4000 in for repair? If the repair is really a minimum of $400, perhaps I would be better off purchasing a different scanner. This one was made in April 1999. Thanks in advance, Stan Schwartz ---------------------------------------------------------------------------- ------------ Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body ---------------------------------------------------------------------------------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body