Thanks Brian! • Arkady web site: http://www.arkady.com
> From: MacSupport <[EMAIL PROTECTED]> > Date: Tue, 21 Dec 2004 12:48:36 -0600 > To: Arkady <[EMAIL PROTECTED]> > Subject: RE: Any problems between Finale and Mac OS X 10.3.7? > > Hello, > > Our official stance then is that we have not heard any reports from other > customers, nor have found any anomolies in our own testing to warrant not > upgrading to 10.3.7. > As for our MakeMusic company, we do not have anymore special "previews" of > updates to OSX than you may have. (I had no more knowledge of OS 10.3.7 than > you did when it first came out). We accept OS updates from Apple as they come, > and can only test them once they are released to the general public. I can > confidently say that we have many QA (Quality Assurance testers) people who > are successfully using the latest version of Finale 2005 under OS 10.3.7. The AFTER those QA Testers report to you, the Mother Ship, that it's SAFE, you should send out a Newsletter to all your Customers, as well as POST IT ON YOUR SITE. I am sure that such GOOD NEWS NEWSLETTER WOULD BE WELCOME BY ALL! To automate such GOOD NEWS NEWSLETTER delivery via email should be a SNAP! Just my 2 cents:)! > > Let me know if I can be of any further assistance! PLEASE FORWARD THIS MM's MANAGEMENT!!! Thanks, and HAPPY HOLIDAYS, AND 2005 to EVERYONE! > > Brian > Customer Support Representative > MakeMusic!, Inc. > > > Please include all previous correspondence relating to this issue in your > reply. > Did we answer your question? Click here to comment on the quality of our > Technical Support: > http://www.finalemusic.com/support/comments.asp?tech=brian > > > > Introducing Finale 2005! Order now at > http://www.finalemusic.com/finale/features/new/ > > > > > > -----Original Message----- > From: Arkady [mailto:[EMAIL PROTECTED] > Sent: Tuesday, December 21, 2004 12:39 PM > To: MacSupport > Cc: Finale List > Subject: Re: Any problems between Finale and Mac OS X 10.3.7? > > > Brian, > > Your response here is GENERIC, CANNED!!! > > 1 Install on MM's part could save a lot of us, and YOU, a LOT of HEADACHE! > > Waiting for SOMEONE ELSE TO GO FIRST is a cop out.... > > Finale doesn't exist in a vacuume... Not EVERYONE has a SEPARATE, DEDICATED > computer for JUST Finale..., which we don't need to upgrade till you guys > release a F2006, 2007 etc. You SHOULD TEST it for THE REST OF US!!!! > > I'll repeat myself > >> I am all for PERSONAL:), but >> >> WHAT IS MAKEMUSIC'S OFFICIAL POSITION ON FINALE 2005A COMPATIBILITY WITH Mac >> OS X 10.3.7?? >> >> I think that's it's FAIR to expect MAKEMUSIC to ALWAYS TEST it out for THE >> REST OF US, rather than use it's CUSTOMERS as BRAVEHEARTS-RESEARCH-TASK >> FORCE-GINNY PIGS! >> >> It ALSO makes a good business sense to your to CERTIFY each Mac OS Update as >> SAFE for FINALE USERS, so that you don't have to deal with a LOT of calls >> later, playing detectives, reinstalling games:).... >> >> BTW, I think ALL Software Companies, not just you, should do that for their >> customers, and then send out News Letters, saying -- >> >> We have tested our ProductNames Versions xxxx throu xxx and are happy to >> report that we haven't encountered any compatibility issues!!! If your >> experiences differ, please let us know ASAP, and in detail! Thank you for >> your SUPPORT!!! >> >> THAT WOULD BE A SMART, RIGHT THING TO DO KIND OF POLICY, which I hope will >> become a reality SOON! > > * Arkady > web site: http://www.arkady.com > >> From: MacSupport <[EMAIL PROTECTED]> >> Date: Tue, 21 Dec 2004 12:31:44 -0600 >> To: Arkady <[EMAIL PROTECTED]> >> Subject: RE: Any problems between Finale and Mac OS X 10.3.7? >> >> Hello, >> >> I have had no specific reports in macsupport of issues with 10.3.7. In most >> cases, however, it usually takes some time after an update to the Mac OS to >> be >> released, before various issues present themselves, and only then are people >> made aware of them (I personnaly do NOT update my OS except for at least a >> month after an update is released, for example, when OS 10.3.6 comes out, I >> wait 4 weeks until I am satisfied that it is a fine update and then proceed >> to >> download it myself. >> >> Let me know if I can be of any further assistance! >> >> Brian >> Customer Support Representative >> MakeMusic!, Inc. >> >> >> Please include all previous correspondence relating to this issue in your >> reply. >> Did we answer your question? Click here to comment on the quality of our >> Technical Support: >> http://www.finalemusic.com/support/comments.asp?tech=brian >> >> >> >> Introducing Finale 2005! Order now at >> http://www.finalemusic.com/finale/features/new/ >> >> >> >> >> >> -----Original Message----- >> From: Arkady [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, December 21, 2004 12:15 PM >> To: MacSupport >> Subject: Re: Any problems between Finale and Mac OS X 10.3.7? >> >> >> Dear Brian, >> >> This sounds like NON-ANSWER!!! >> >> * Arkady >> web site: http://www.arkady.com >> >>> From: MacSupport <[EMAIL PROTECTED]> >>> Date: Tue, 21 Dec 2004 11:43:58 -0600 >>> To: Arkady <[EMAIL PROTECTED]> >>> Subject: RE: Any problems between Finale and Mac OS X 10.3.7? >>> >>> Hello, >>> >>> I have not had any issues personally, but if you don't feel comfortable >>> upgrading to 10.3.7, you certainly do not have to update your OS. >> >> I am all for PERSONAL:), but >> >> WHAT IS MAKEMUSIC'S OFFICIAL POSITION ON FINALE 2005A COMPATIBILITY WITH Mac >> OS X 10.3.7?? >> >> I think that's it's FAIR to expect MAKEMUSIC to ALWAYS TEST it out for THE >> REST OF US, rather than use it's CUSTOMERS as BRAVEHEARTS-RESEARCH-TASK >> FORCE-GINNY PIGS! >> >> It ALSO makes a good business sense to your to CERTIFY each Mac OS Update as >> SAFE for FINALE USERS, so that you don't have to deal with a LOT of calls >> later, playing detectives, reinstalling games:).... >> >> BTW, I think ALL Software Companies, not just you, should do that for their >> customers, and then send out News Letters, saying -- >> >> We have tested our ProductNames Versions xxxx throu xxx and are happy to >> report that we haven't encountered any compatibility issues!!! If your >> experiences differ, please let us know ASAP, and in detail! Thank you for >> your SUPPORT!!! >> >> THAT WOULD BE A SMART, RIGHT THING TO DO KIND OF POLICY, which I hope will >> become a reality SOON! >> >> I checked out the Forum and saw this thread >> http://finalemusic.com/forum/default.aspx?f=6&m=100196 >> >> The Printer Change or whatever shouldn't have caused those issues. >> >> Also, the post(s) seem to question MakeMusic's COMMITMENT to Mac Version of >> Finale... >> >> I've had that CONCERN for a while now, and it got more scare when in the >> Quick Start Videos (Flashmovies) the Windows Keyboard Commands are mentioned >> first right before Mac Commands, making it a STRUGGLE to absorb the >> instructions. >> >> I understand that MM wanted to save $$ when making those Flash Movies, but, >> since Mac Keyboard Commands (MKC from now on) are mentioned 2nd after >> Windows Commands, it's a struggle to catch them, because I constantly had to >> tune out the Windows Keyboard Commands. >> >> Hope Finale Mac Support will get back to me soon. >> >> Happy Holidays, and 2005 to all of you! >> >> THANKS! >> >> Arkady >>> >>> Let me know if I can be of any further assistance! >>> >>> Brian >>> Customer Support Representative >>> MakeMusic!, Inc. >>> >>> >>> Please include all previous correspondence relating to this issue in your >>> reply. >>> Did we answer your question? Click here to comment on the quality of our >>> Technical Support: >>> http://www.finalemusic.com/support/comments.asp?tech=brian >>> >>> >>> >>> Introducing Finale 2005! Order now at >>> http://www.finalemusic.com/finale/features/new/ >>> >>> >>> >>> >>> >>> -----Original Message----- >>> From: Arkady [mailto:[EMAIL PROTECTED] >>> Sent: Saturday, December 18, 2004 4:07 AM >>> To: MacSupport; Finale List >>> Subject: Any problems between Finale and Mac OS X 10.3.7? >>> >>> >>> EUR Any problems between Finale and Mac OS X 10.3.7? >>> EUR What about opening older Finale files with Finale 2005a under? >>> >>> It's just that when I saw this on http://macfixit.com/ on 12/17/04, >>> >>> __________ >>> Preview not displaying fonts Gerald Van Kollenburg reports an issue where >>> Preview -- which was updated by 10.3.7 -- no longer displays fonts in some >>> PDF files: >>> >>> "After updating to 10.3.7, the fonts in some of my PDF files do not display >>> in Preview and, when attached to an email in Mail, do not display in the >>> email. The graphics are there, but not the fonts. The fonts are embedded in >>> the PDF so there should not be an issue. One file in particular uses two >>> different trutype fonts if that matters. However, they look fine in Acrobat >>> Professional and in Acrobat Reader, so I believe it is a problem with the >>> new update." >>> __________ >>> >>> it reminded me of Finale 2004 PDF issue with Preview, or and Acrobat. >>> >>> * Arkady >>> web site: http://www.arkady.com >>> Powerbook 17, 1.33 MHz, 1.5G RAM, 5400 RPM HD, Mac OS 10.3.6, Finale 2005a >>> >> > _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
