Too bad you didn't say who you do customer service for. I would love to call
for help only to be arrogantly sworn at and treated like a child. One of
the problems with software documentation is the knowledge it presumes the
reader has which, often, the reader does not possess.
We all learn differently; some by reading, some by doing.
I am grateful for all of the kind people who have helped me when I asked
something stupid.
This thread has gone on far too long. There is, in my humble opinion , no
excuse for such a rude reply, abbreviated or otherwise. If you find the
question insulting, simply move on to the next post without reply.
Richard Smith
www.rgsmithmusic.com
----- Original Message -----
From: "Jim Mays" <[EMAIL PROTECTED]>
To: <finale@shsu.edu>
Sent: Wednesday, January 04, 2006 3:45 PM
Subject: RE: [Finale] Re: RTFM
I bet if "you" or anyone else made a serious effort to drill down on the
manual as well as browse through it, you would find all kinds of stuff
that
would really help with Finale.
I write software for a living. I also write the manuals and I also handle
customer service calls. Not for MakeMusic, however. It is practically
impossible to write tech documentation that will serve all the people all
the time. I not defending Make Music -- they are no better or worse than
many others.
I am simply trying to suggest that some serious study may well pay big
dividends on this expensive, but extremely valuable investment.
Lighten up, and RTFM!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of
keith helgesen
Sent: Wednesday, January 04, 2006 3:13 PM
To: finale@shsu.edu
Subject: [Finale] Re: RTFM
Dave Bailey recently wrote;
But until MakeMusic comes up with a real index, RTFM is a useless
suggestion, unless you also include the page reference or at least
the
Chapter, Heading to try to find it under.
Having had "RTFM" thrown at me several times in the past I applaud David's
comment above.
I dare say everything IS in the manual- but finding it is often as
difficult
as solving the original problem. For the record I luckily spotted "retain
original notes" or whatever the wording is, the first time I ever tried
transposing.
Many other problems I did not spot the answer straight away- and still
have
not solved.
90% of replies and answers are given with generosity and good grace, and
assist bunnies - or part-timers like me, to lift our game.
However, the sneering arrogance, sarcasm and downright rudeness which
occasionally come from certain well known sources do no good whatsoever.
We all know of people- good, generous people who have quit the list
because
of the downright rudeness of certain people. What a tragedy for the rest
of
us!
Most people on this list can and do blind me with acronyms, and discuss
obscure hi-tech issues which the average dabbler- on very limited budget
does not understand or need. I open my emails and delete well over half of
things. Discussions on amazing new hardware/software/underware(?)plugins
etc- not for me. Extended discussion on lyrics leaves me cold- not my
scene.
However, I don't get annoyed. That's what my Delete key is for.
I really don't want a long exchange- often very heated, on OT things like
"Art in the Park" as happened about a year ago. But- again, that's what
the
Delete key is for.
Years ago I believe this list was divided into different levels- as in;
beginner, intermediate and professional- or some such labels.
Thank God it's not so now- as otherwise none but the most generous
"expert"
would ever read the beginner list, (far too beneath them) and we would end
up with the blind leading the blind.
Anyway- that's my New Year babble over with!
Have a good 2006 everyone!
Cheers
Keith in OZ
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